Jobsxl | Total Jobs Online

Junior IT Support Engineer – Full Time or Part Time | Essex-Based

Are you looking to launch your career in IT with a company that values enthusiasm, reliability, and great customer service? We’re on the lookout for a highly organised and confident communicator to join our friendly IT support team as a Junior IT Support Engineer.

This role is ideal for someone who enjoys problem-solving, is eager to learn, and wants to grow in a supportive environment with long-term career prospects.

About Us:

We’re a well-established, Essex-based IT support company with over 17 years of experience supporting small businesses. Our team is friendly, down-to-earth, and committed to delivering high-quality service while maintaining a relaxed and respectful working environment.

What You’ll Be Doing:

• Providing first-line IT support via telephone, remote access, and on-site visits
• Troubleshooting desktops, laptops, printers, and software issues (primarily Windows and Microsoft Office)
• Assisting with desktop and server installations at client sites
• Supporting small business clients across Essex, so you’ll need to be able to travel independently

We’re Looking For Someone Who Is:

• Highly organised, reliable, and able to manage their time effectively
• Well-spoken with a confident, professional telephone manner
• Friendly, approachable, and keen to deliver great service
• A fast learner with a genuine interest in IT
• A driver with a full UK driving licence and your own car (essential for client visits)

Required Experience / Knowledge:

• Some hands-on experience fixing or troubleshooting IT issues (home, academic, or professional)
• Confident with Windows and Microsoft Office applications
• Comfortable speaking with customers on the phone and face-to-face

Desirable (Not Essential) Skills:

• Basic networking knowledge (Wi-Fi, routers, IP addresses)
• Familiarity with computer hardware, building PCs, or virtual machines
• Printer/scanner troubleshooting
• Awareness of data security and encryption basics

Working Hours & Benefits:

• Full-time position (Part-time applicants also welcome)
• Core hours: 09:00 – 17:30, Monday to Friday
• Occasional weekend or out-of-hours support (rare)
• Regular opportunities for overtime and project work
• Bonuses awarded for exceptional service
• A relaxed and friendly team environment that encourages learning and growth

Job Type: Full-time (Part-timeconsidered)

Location: Essex (client visits required)

Driving Licence: Required

Own Car: Essential

If you’re ready to take the next step in your IT career and want to be part of a supportive and forward-thinking team, we’d love to hear from you

Job Type: Full-time

Pay: £19,600.00-£22,500.00 per year

Work Location: In person