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IT Support Engineer – Full Time | Essex-Based | On-site, Remote & Field Support

Are you a highly organised, punctual IT professional with strong communication skills and a proactive mindset? Do you thrive in a role where you can take ownership, solve problems, and grow your career? If so, we’d love you to join our friendly and experienced team.

We’re a well-established IT support company based in Essex, and we’re looking for a motivated IT Support Engineer who is ready to contribute from day one and grow with us for the long term.

What We Offer:

• Regular opportunities for overtime and project-based work – ideal for those who want variety and the chance to deepen their technical skills.
• A clear path for career progression – as our business continues to grow, so does the opportunity to take on more responsibility, develop specialisms, and advance your role.
• A supportive, relaxed working environment where your contribution truly matters.
• Bonuses for outstanding service and commitment.

About the Role:

You’ll work as part of a small but highly experienced support team, delivering technical support to our long-term client base. This includes a mix of on-site, remote, and telephone support, mainly across the Essex area.

The role involves both day-to-day IT support and hands-on project work, including system installations, server deployments, and infrastructure upgrades. You’ll need to be well-organised, self-motivated, and confident in managing your own workload.

Key Responsibilities:

• Delivering IT support (on-site, remote, and phone)
• Installing and configuring desktop and server hardware/software
• Troubleshooting routers, firewalls, and wireless networks
• Participating in server monitoring and proactive maintenance
• Managing client projects and upgrades
• Taking ownership of complex technical issues through to resolution.

Essential Requirements:

• Excellent time management and organisational skills
• Punctual, reliable, and self-driven
• Full UK driving licence and own vehicle – essential for client site visits
• Strong customer-facing and communication skills
• Broad understanding of IT systems and infrastructure

Core Technical Skills:

• Microsoft Windows 10/11
• Microsoft Office 2016 / Microsoft 365
• Networking: VPN, VLAN, NAT, DMZ, DNS, DHCP, TCP/IP
• Microsoft Windows Server 2016 – 2022
• Office 365 administration
• Microsoft Intune, SharePoint, OneDrive Administration.
• Router and firewall configuration

Desirable Skills (a bonus, but not essential):

• Advanced Windows Server skills (AD, GPO)
• VMWare ESXi / Hyper-V virtualisation
• Microsoft Azure & cloud technologies
• Cisco, Ubiquiti networking
• SharePoint configuration
• Veeam backup solutions

Working Hours & Benefits:

• Full-time, permanent role
• Core hours: 09:00 – 17:30, Monday to Friday
• Regular overtime and project opportunities
• Occasional weekend/email/phone cover
• Bonuses for outstanding service
• Strong scope for progression
• Supportive team with a relaxed environment

If you’re looking to step up in your IT career with a company that values your input and rewards hard work, this is the role for you.

Job Type: Full-time

Pay: £20,000.00-£30,000.00 per year

Schedule:

• Monday to Friday

Language:

• English (required)

Location:

• Rayleigh SS6 (preferred)

Work Location: In person

Expected start date: 01/06/2025