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IT Support Engineer Full Time

at Orchard Care Homes Other in Other (Published at 21-10-2024)

IT Support Engineer - Full time Position

Providing IT support to the Company’s Care Homes PC’s, laptop and office based users, by maintaining all computer facilities.

Key responsibilities

Supporting the PC’s and associated IT peripherals at the Orchard Care Homes and offices with prompt problem resolution and timely follow up

Maintain a working knowledge base of faults and resolutions using helpdesk software

Act as primary contact for 1st/2nd line issue resolution 4. Build and configure computers, tablets & phones as required

Manage new starter/leaver requests; onboard new users as required

Escalating all faults to the IT Manager in the event of any significant down time

Collaborating as part of internal team support, troubleshoot and repair Orchard IT equipment and networks

Day to day support of central infrastructure including Servers, Backups, Storage and Networking

Proactively support business critical systems/applications.

Works closely with Head of IT and IT Manager in the delivery of new projects and technologies

Person specification

Bachelor's or Master's degree in Information Technology, Computer Science, or a related field desirable but not essential. If no degree held, relevant IT qualifications will be required

Strong team skills and team awareness

Strong problem-solving skills

Good administration and organisational skills

Self-motivated and can-do attitude

Demonstrate first-class verbal and written communication skills with the ability to engage with employees at all levels

Professional, confident and warm personality

Reliable and punctual

Must have valid UK driving license with own transport

Requirement for occasional travel to Orchard’s Care Homes, work out of hours as and when required to support the business

DBS check required

Required/Desired Experience/Skills

Experience of working in a Service Management / Helpdesk environment

Minimum 3 days in the office

Technical working knowledge of Microsoft Windows & Windows Server, Active Directory, and Group Policy

Knowledge of SQL desirable

Technical working knowledge of Microsoft 365 Admin, Microsoft O365 and Microsoft Azure/Entra

Technical working knowledge of networking including Firewalls/Routers, WAN and VPN’s desirable

Working knowledge of VMWare desirable

Working knowledge of Unifi networks desirable


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