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Customer Service Advisor Full Time

at Aurora Telecom London in London (Published at 05-08-2022)

Customer Service Advisor

Aurora Telecom, an exciting and fast-growing call centre based in Chester, is now hiring for various positions in customer service, for our inbound call centre.

At Aurora we are proud to work with a wide variety of big brand clients across the utilities, telco and charity sectors, bringing on board new customers and supporters whilst offering the highest standards of customer service to all, to ensure we meet both our clients? and customers? needs.

We represent a market leading comparison website as well as a well-established professional fundraising company raising money for well-known charities, so with some fantastic new projects in store for 2022, and huge goals to match, we are looking for a new wave of enthusiastic, self-motivated customer service advisors to add to our existing team. With full training provided and opportunities for progression

Roles and responsibilities for a Customer Service Advisor will include:

  • Receiving and making outbound calls to potential new customers every day

  • Representing Aurora and our clients to either promote their available services across the utilities & telco sectors or raise awareness of our charity clients? causes.

Key Requirements for a Customer Service Advisor:

  • Positive, self-motivated attitude

  • Confident communicator with an excellent telephone manner

  • Competitive mindset with a strong work ethic to match

  • Customer focused

  • Well-organised

Previous phone experience is desired, but as we will be providing full induction training, we are happy to consider those that have worked in face-to-face or customer service roles, and recent graduates too.

Package & benefits for a Customer Service Advisor are:

  • Full-time, Permanent employment

  • 28 Days holiday inclusive of bank holidays

  • Basic salary of 18+ for those with the required experience,

  • 37.5hr per week, Mon ? Sat, (alternate Saturday)

  • Free onsite parking and hot drink making facilities, subsidised snack machine.

  • Company pension scheme

  • £250 sign up bonus paid after 3 months

If it sounds like you have what it takes for this exciting opportunity, then Apply Now as interviews are currently taking place with a view to successful candidates starting immediately.

Job Type: Full-time Salary: From £18,700.00 per year + £250 sign up bonus paid after 3 months

Job Types: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

Salary: £18,700.00 per year

Additional pay:

  • Bonus scheme

  • Loyalty bonus

  • Signing bonus


  • Discounted or free food

  • On-site parking


  • 8 hour shift

COVID-19 considerations:

Ability to commute/relocate:

  • Chester, CH1 4QR: reliably commute or plan to relocate before starting work (required)

Reference ID: CSCHEST
Expected start date: 08/08/2022

Viewed: 24 times
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