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Front of House Receptionist/Administrator Full Time

at Wandahome, Knottingley London in London (Published at 23-06-2022)

Wandahome, Knottingley is one of the country's leading retailers of leisure touring caravans. Established for over 70 years, Wandahome, Knottingley is a family run business selling new and used caravans and has an NCC Approved workshop along with a new awnings showroom and an accessories shop. The workshop and showroom have recently undergone a major refurbishment to upgrade the facilities for staff and customers. The Company retails new models of Coachman and Elddis caravans and a selection of pre-owned models.


We are looking to recruit a reliable, self-motivated and customer facing individual to work as Front of House Receptionist/Administrator for 2 days a week - Sunday and Monday. The role would also involve covering holidays and absence, therefore increasing the number of working days where required. The Company is open 7 days a week. This is a job-share role to cover the reception and administration tasks on a busy reception.


The successful candidate will be responsible for efficient management of the reception area. The candidate will be responsible for overseeing the running of the Sales Reception and to provide administrative support to the Sales Team, Aftersales Department and Workshop.


Although previous experience in a similar customer facing role would be advantageous, on the job training will be provided to the successful applicant. The main criteria is a willingness to learn, reliability and a desire to provide excellent customer service. The duties will include but are not exclusive to:


Customer Service and Administrative Responsibilities:



  • Be the first point of contact for customers, ensuring they are welcomed onto the Company premises in a friendly and punctual manner.

  • Answering the sales reception telephone and directing the calls to the correct person or department.

  • Responding to emails when required and directing them to the correct person or department.

  • Taking telephone messages and passing them on accurately from the telephone or customers face to face when required.

  • Keeping the reception area and hospitality area tidy and presentable.

  • Processing part exchange caravan forms.

  • Registering New and Pre-Owned caravans with the CRIS registration scheme.

  • Registering New and Pre-Owned caravans in regards to warranty.

  • Preparing purchase invoices for pre-owned caravans.

  • Typing, collating information and distributing of the weekly despatch sheet, making accurate changes to the excel sheet as and when they occur.

  • Typing of and collating information on a customer checklist and contacting customers for information such as for copy driving licence and CRIS numbers of part exchanges.

  • Collating invoices and handover sheets for weekly despatches.

  • Preparing key fobs, price labels and sold signs for new or part-exchange caravans.

  • Performing administration duties for the aftersales department when required.

  • Covering the aftersales reception area if required.

  • Preparing sales packs for exhibitions.

  • Keeping stock of stationary and ordering when required.

  • Candidate should be able and willing to cover for other members of staff on reception in order to cover holidays. This will involve working additional days when required.


Candidate must be able to:



  • Be computer literate- using excel and word programs.

  • Candidate must be able to construct professional email responses to customers and other members of staff.

  • Have a professional telephone manner, being able to speak to customers correctly and professionally regardless of the situation.

  • Demonstrate a committed and professional approach to working with customers and staff alike.

  • Maintain a standard of honesty and integrity.

  • Develop productive and cooperative relationships with other departments within the organisation to ensure the success of the business.

  • Work with minimum supervision, anticipating issues and take necessary action where appropriate.

  • Maintain a professional appearance - work tops/shirts will be provided.

  • Endeavour to promote harmony and a team spirit within the department as well as with all other departments within the dealership.

  • Be flexible to cover holidays when required to ensure the reception area has cover 7 days a week.

  • Perform other tasks based on management requirements and instructions.


The ideal candidate should strive to achieve the highest possible levels of customer satisfaction and maintain the highest level of professionalism at all times.


Due to the location of the site, the successful applicant should ideally have their own transportation.


The general company opening hours are:


Summer (March to October)


Monday to Friday: 8:30am-6:00pm


Saturday: 9:30am-6:00pm


Sunday: 10:30am-5:00pm


Winter (October to March)


Monday to Friday: 9:00am-5:00pm


Saturday: 9:30am-5:00pm


Sunday: 10:30am-5:00pm


The above job description is a guide to the work you may be required to undertake but does not form part of your contract and may alter from time to time to reflect the changing of circumstances.


Job Type: Part-time


Salary: £9.50 per hour


Benefits:



  • On-site parking


Schedule:



  • Day shift


Ability to commute/relocate:



  • Knottingley, WF11 0AE: reliably commute or plan to relocate before starting work (required)


Experience:



  • Front of House/Reception/Customer Service/Administration: 1 year (preferred)


Licence/Certification:



  • Driving Licence (preferred)



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