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Junior Account Manager (Mandarin Speaking) Full Time

at MRZ Logistics UK Ltd Nottingham in Nottingham (Published at 23-06-2022)

MRZ Logistics


We are a group of internationally operating companies in the online retail, business services and logistic sector. We are based in the UK (Nottingham), China (Shanghai), and Germany (Wiesbaden/Mainz), and provide goods and services to customers worldwide.


Part of the UK group is Stationery Island, a multi-million revenue international online business. Stationery Islands sells more than 100 different products within the creative art and stationery sector across various E-commerce channels. Our customers are our biggest advocates (giving us a score of 4.85/5 on Reviews.co.uk) and we strive to keep them happy and we have 165,000 fans on Instagram who love what we do. You can find out more about us on Instagram (@stationery_island), YouTube (Stationery Island) or our website (www.stationeryisland.com)


Another part of the UK group is MRZ Logistics UK (https://mrzlogistics.co.uk/) , our rapidly growing and internationally operating logistics service company. We provide high quality distribution services end to end, working with sourcing and logistics partners to get stock to our Nottingham warehouse, storing stock safely and posting this out to customers worldwide.


Another part of the group is MRZ Business Services (www.mrzbusinessservices.co.uk) , which acts as our headquarter company to the other companies in our group. MRZ Business Services provide specialised support and management of key functions within the Group, such as Accounting and Finance, HR and more, to help them build, grow and achieve the group?s objectives.


We company values are the 3 C?s - Commitment, Customer Excellence and Collaboration. If you share these values and are looking to make a difference, we cannot wait to hear from you!


Why choose to work with us?


We are not just a business, we are a family. We have a great drive and work ethic, work together to solve problems and have fun along the way. We are 9 years old as a company and our ambitious growth plans will be made possible by the talents of our team.


As well as a pension plan and holiday, our benefits include an extra day off for your birthday, regular social events to celebrate our successes and a fun, friendly atmosphere.


We offer you the opportunity to bring your own ideas, to develop your entrepreneurship skills and become part of our success story. Our solid company growth will nurture your talents, thanks to our open-door policy and flat hierarchies. You will have the potential to earn a regular bonus, as well as learning new skills on the job so you can build your career.


The Role


As a Junior Account Manager (Mandarin speaking), your main responsibility will be to communicate with clients, mainly based in China to advise and support them with their orders and build a positive relationship.


This includes:



  • Providing excellent customer service to our customers and build a positive relationship with them to grow sales

  • Helping to prepare the orders and liaise with the rest of the team accordingly

  • Communicating with international suppliers, agencies and partners on a daily basis

  • Managing charge sheets and invoices

  • Analyse and improve operations work processes


Requirements:



  • Native or fluent in Mandarin and English ? both verbal and written

  • Ideally degree educated

  • Ideally previous similar experience

  • Great customer service skills

  • Confident and clear communicator

  • Can work using own initiative

  • Great time management skills and ability to work efficiently

  • Excellent organisational skills

  • Good problem solving skills

  • Advanced in Microsoft Office software including Word and Excel


· Full or Part time: Full time


· Hours of Work: 9am-5.30pm, Monday to Friday


· Starting Date: As soon as possible


· Additional benefits: Company events and social hours; pensions; bonus schemes; casual dress code; wellness programmes; a day off on your birthday; and a fun and friendly atmosphere.


· Place of work ? Padge Road, Beeston, NG9 2JR. We have onsite parking and we are within walking distance from Beeston Train Station, bus stops and the tram stop.


Job Type: Full-time


Salary: £20,000.00-£22,000.00 per year


Additional pay:



  • Bonus scheme


Benefits:



  • Additional leave

  • Flexitime

  • On-site parking

  • Wellness programmes


Schedule:



  • 8 hour shift

  • Monday to Friday


Ability to commute/relocate:



  • Nottingham, NG9 2JR: reliably commute or plan to relocate before starting work (required)


Application question(s):



  • What are your salary expectations?

  • Do you speak Mandarin Chinese?



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