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Export Docs & AR Assistant (Coordinator) Full Time

at HMM Europe LTD London in London (Published at 22-06-2022)


HMM are a global transportation and liner shipping company.

The jobholder will work closely with the Customer Services / Documentation / Sales teams, Equipment Control/Logistics team and other HMM agencies / departments as required.

They will need a strong understanding of customer services, accounts and related current / future shipping regulations.

Working to deadline within a busy shipping office environment and ensuring export documentation and credit control tasks are performed accurately and within KPI standards.

The post-holder will liaise closely with London & Birmingham Export CSR, GBR Sales, GDC / GSC (India), EHQ Accounts, LGL Transport and GBR Equipment departments plus other internal departments both nationally and overseas as appropriate.

Flexibility is the key and the post holder needs to be able to step in to assist when necessary and may be required to perform tasks not specified above.


1. Learn and maintain a working knowledge of all Export Documentation and Credit Control tasks

2. Assist with daily credit control and export documentation functions

3. Process and issue export Bills of Lading (B/L) and invoices.

4. Update B/L details for GDC as necessary.

5. Check and finalise vessel manifests, working within set deadlines.

6. Issuance of statements to customers

7. Collecting outstanding monies and ensuring payment within terms.

8. intervening and chasing for overdue funds.

9. Monitoring non-invoiced reports to ensure all valid invoices are issued.

10. Follow-up and response for reports received from EHQ / HQ or management.

11. Monitor KPI?s set by management to ensure achieved.

12. Prepare reports are prepared as required for GBR management.

13. Maintain relationship with customers, especially Key Accounts to minimise any problems before the escalate and handle any that do occur in a prompt and professional manner

14. Liaise with internal HMM Departments / LGL (subcontractor) / Sales / Management and pass on any relevant details/feedback accordingly to ensure all staff are briefed and aware

15. Other duties as required.


[Education and Qualifications]

Good general education, with specific emphasis on numeracy, written and oral skills and computer literacy.

GCSE must include Maths / English, with excellent numeracy. Shipping qualifications are an advantage, as are basic to advanced Excel and optionally PowerPoint.

[Background and Experience]

Background in a global deep-sea carrier environment or similar preferred, especially export documentation or credit control.

Excellent people / communication skills, relevant experience in a shipping line related to Sales and Customer Service supervision.


Organisational skills; able to plan, good at juggling priorities and coordinating activities.

Initiative; alert to opportunities, self-starter, uses imagination to solve problems.

Adaptability; open minded, flexible to change, makes the best of new situations.

Business awareness; interest in the company?s? needs as a whole. Ability to understand market, competition, commercial impact, and plan / budget accordingly.

Able to deliver high quality work to brief and on time.

Communication; Good interpersonal and inter-cultural communication skills, clear and concise speech, active listening, understanding of cultural differences.

Team-player; able to work within a team or own initiative.

Analytical focus & numerical critical reasoning; attention to detail, uses logic to assess facts and draw appropriate conclusion, able to handle numbers easily, prepare stats and trends.

Leadership; Post holder must be trusted by staff and management.

Does this sounds as the right opportunity to you?

To Apply:

You must be living and authorised to work in the UK to apply for this position.

Please do consider that this position will be office based only.

Due to the very large number of applications received, we are unable to provide any feedback on unsuccessful applications.

Job Types: Full-time, Permanent

Pay: £1.00-£99,999.00 per year

Additional pay:

  • Performance bonus


  • Company pension

  • Gym membership

  • Life insurance

  • Private dental insurance

  • Private medical insurance

  • Referral programme

  • Sick pay

  • Wellness programmes


  • Monday to Friday

COVID-19 considerations:
All employees must wear a face must when in the office. All other Covid19 measures are in place


  • GCSE or equivalent (preferred)


  • shipping: 1 year (preferred)

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