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Inbound Call Centre Customer Service Advisor Full Time

at KURA Sunderland in Sunderland (Published at 13-05-2022)

Office based

Must live within 1 hour from our call centre on public transport (SR3 3XN)

Inbound Customer Service Advisor

Location: Sunderland

Start date: 6th June 2022

Salary: £20,592

Shift: 5 Week Rotational Shift Pattern between the hours of 8am - 8pm Monday - Friday & 8am - 2pm Saturday

Are you invested in your own development? Do you thrive on being recognised and rewarded for a job well done? Do you want to work for a business that is growing and thriving? If the answer is ?yes? then we have a fantastic opportunity for you! We are currently recruiting for an Inbound Customer Service Advisor based in our Sunderland call centre on behalf of one of the UK'S leading energy companies.

As the UK?s largest independent outsourcing company we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well developed recognition programme, an education bursary scheme and loyalty awards for tenure.

This is an office based role.

Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives

The Role

You will be working on behalf of our client; an integrated energy company based in the United Kingdom, with operations spanning electricity generation and the sale of gas and electricity to homes and businesses throughout the United Kingdom. It employs 13,331 people and handles 5.7 million customer accounts.

This is the perfect role for someone who likes a challenge. As a customer service advisor you will be the first point of contact helping customers via phone with their energy accounts. In a challenging time for the energy market you will feel good knowing you have helped your customers and made a difference to someones day. You will be given full training but a background in customer service, call centres or a strong customer engagement background within retail is desired. You must also strive to deal with all customer complaints at the first point of contact ensuring customer satisfaction wherever possible.

If you have the experience we are looking for and a true desire to help people then get in touch and join our team!
What we offer


  • Development and Progression opportunities, such as secondments

  • Cycle To Work Scheme

  • Dress down work environment

  • Refer a friend Scheme

  • Rotational shift pattern for great work life balance

  • Loyalty benefits and bonuses

  • Sick Pay, Maternity/Paternity Benefits

  • Workplace Pension

  • Pay Advance for new starts

  • Development Opportunities

  • Recognition Awards

What we are looking for

  • A background in customer service, contact center, sales or retail roles

  • The ability to be understanding and empathetic towards our customers

  • Experience handling sales/complaints is desired but not essential

  • The ability to follow rules and procedures

  • Great people skills and team working ethic

  • The will to learn and grow

Do you have the drive, skills, experience and knowledge we are looking for? If so, get in touch!

Job Type: Full-time

Pay: £20,592.00 per year


  • Day shift

Reference ID: 2022-3718

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