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IT Desktop Support Analyst Full Time

at Robert Walters Leicester in Leicester (Published at 12-05-2022)

Robert Walters is working in partnership with a global technology business. Due to continued growth and acquisitions, they are keen to appoint an experienced IT Desktop Support Analyst for a 3-month contract paying a day rate of £200 to £250 per day.


As an IT Desktop Support Analyst, you will help support the technical infrastructure, whilst working with end users. You will ensure the upkeep of system performance and troubleshooting incidents. Providing both escalation and fault resolution.



IT Desktop Support Analyst: Responsibilities



  • Provide hands on IT technical support

  • Manage 2nd and 3rd line support of incidents across desktop

  • Troubleshoot wireless and LAN issues

  • Support: PC, Thin Clients, Laptops, Tablets

  • Manage assigned incidents

  • Follow change management process

  • Experience of supporting a multi-site environment


IT Desktop Support Analyst: Experience



Experience in any of the following areas:



  • MS Windows 7/10

  • MS Office 365

  • Windows Server 2008/2012

  • MS Active Directory

  • Citrix XenApp (basic support)

  • Citrix ShareFile

  • Cisco WAN/LAN.WLAN

  • PC, Laptop endpoint and Thin Client


The permanent opportunity for an IT Desktop Support Analyst, will pay a day rate of £200 to £250 per day. This is an opportunity to work for a Global NYSE listed business, which is expanding their technical infrastructure estate.



For more information, please apply with an udpated CV and contact Dhaya Uppal on 07833 435410 / [email protected]



Robert Walters is working in partnership with a global technology business. Due to continued growth and acquisitions, they are keen to appoint an experienced IT Desktop Support Analyst for a 3-month contract paying a day rate of £200 to £250 per day.


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