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Outlet Manager Full Time

at Winemark Belfast in Belfast (Published at 09-04-2022)

Job Title


Outlet Manager


Reference Number


SM-026



Location


33-35 Bradbury Place. Belfast. BT7 1RR.


Contract Type


Full-Time Permanent


Closing Date


09/05/2022



Outlet Manager



Reports to: Regional Sales Manager



Direct Reports: Sales Advisors, Senior Sales Advisors



Purpose



  • To provide the best possible service to customers, thereby maximizing sales and profit

  • To control and operate the store in accordance with company instructions, policies and procedures in order to minimize operating costs and maximise profits

  • To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures

Responsibilities
  • Customer Relations / Selling Skills ? Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs

  • Commercial and Business Acumen ? Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products

  • Leadership / Taking Responsibility ? Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary

  • Legislation ? Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards)

  • Organisation and Planning ? Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required

  • Maximises Resources ? Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs

  • Quality Emphasis ? Committed to setting and maintaining high store and personal standards, with excellent merchandising skills

  • Motivating Others - Encourages team effort, builds cohesion and maintains motivation

  • Staff Training and Development ? Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals

  • Effective Administration ? Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store

  • Problem Solving ? Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs

  • Any other duties relevant and related to the post

Qualifications
Essential
  • Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above)


OR



  • 1 year previous supervisory or management experience in a retail or customer focused environment

  • Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits

Desirable
  • WSET Level 2 Award in Wines and Spirits

  • NVQ Level 3 or equivalent qualification that relates to the retail industry

Skills and Experience
Essential
  • Minimum of 1 year experience in a customer focused environment
    • Excellent standard of dress and appearance

    • Communication skills ? A proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal, and listening skills

    • Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer?s expectations by delivering a high quality service

    • Personal drive and a pleasant, positive, and enthusiastic, ?can-do? attitude, demonstrating an appropriate level of motivation

    • A good team player with the ability to lead and work in a team environment

Desirable
  • 1 year previous supervisory or management experience in a retail or customer focused environment

  • Interest and / or knowledge of wine

Main Points of Contact
  • Customers

  • Sales Advisors/ Regional Sales Developer / Regional Sales Manager / General Manager

  • Marketing / Payroll / Stock / Cash Departments

  • Distribution / Maintenance Personnel

Other Relevant Information
  • Must be age 18 or over

  • Flexible approach to the needs of the business essential ? must be able to work:
    • A full shift on a Friday and Saturday, one of which must be to close of business

    • A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business

    • You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance

  • Full, valid driving licence desirable



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