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IT Support Technician Full Time

at MR H IT Leicester in Leicester (Published at 03-04-2022)

A talented 1st and/or 2nd Line IT Support Technician is required to support our diverse range of clients.

The role is based at our head office in Blaby, Leicestershire (LE8 4EZ) but there may be occasions when travel to clients' sites is necessary.

A salary of between £25,000 - £27,000 is available depending on experience, skills and qualifications.

This is an excellent opportunity to join a small but growing team based in Blaby, Leicester. You will be responsible for providing end-user IT, server and network support to our clients.

You will also help implement complex technology change projects to support the development of our clients' businesses. You will be supported by the team in Blaby and around the UK.

The ideal candidate will have a background in 1st and/or 2nd line support within the IT sector. Some commercial experience would also be advantageous. Knowledge of ERP software, such as SYSPRO, would also be desirable.

There will be an expectation to work flexibly to accommodate the client's requirements at times.

Primary Duties & Responsibilities

  • Provide 1st line technical support to the client
  • To support users remotely with guidance and troubleshooting
  • To manage, maintain and support servers and networking equipment
  • To maintain a high degree of customer service for all support queries and use best practice methods
  • To take ownership of user problems and be pro-active when dealing with user issues
  • Support users in the use of computer equipment by providing necessary training and advice
  • Assist in setting up new machines with the correct software and hardware configuration and software upgrades
  • Network troubleshooting
  • Assist in asset management of IT equipment
  • To provide a proactive service to make recommendations for improvements to technical solutions

Desired Knowledge

  • Windows Server
  • Windows Desktop
  • Active Directory
  • Office 365
  • VMWare
  • Group Policy Management
  • DNS Configuration
  • DHCP Configuration
  • Anti-Virus
  • VPN?s
  • Firewalls

Please note that interviews will be conducted at our head office in Blaby, Leicester, LE8 4EZ.

Job Types: Full-time, Permanent

Salary: £25,000.00-£27,000.00 per year

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Experience:

  • IT Support: 2 years (required)

Licence/Certification:

  • Driving Licence (preferred)

Application deadline: 15/04/2022
Expected start date: 03/05/2022



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