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Contact Centre Manager Full Time

at London in London (Published at 25-01-2022)

Salary: £Available on Request


Department: Contact Centre


Working hours: Full-time


Driving licence required: Yes


The Mon Motors Group is looking for a dynamic Contact Centre Manager to manage and develop our Contact Centre in order to create an exceptional customer journey for all our customers when they are not in our dealerships.



As a Contact Centre Manager we believe you should be passionate about delivering the very best experience from the moment our customers make contact with us and us with them.



You will lead by example providing motivation and support to the Contact Centre Team, whilst developing close working relationships with our dealership leaders.


Job Responsibilities:



Manage, motivate and develop the Contact Centre team.



Develop strategy to ensure that the Contact Centre delivers a first class service to its stakeholders.



Ensure that customers receive a first class experience when contacting our dealerships.



Ensure that all outbound contacts to our customers are timely, relevant, and utilise the Brand lead incentives to maximum effect.



Ensure that the Contact centre adheres to all current legislation



Manage all customer issues to ensure they are resolved in a timely and effective manner


Person Specification:



You will have the ability to deliver the highest levels of customer experience.



You will have outstanding communication skills and great leadership qualities.



You will have ideally previously managed within a Call Centre environment



You will be able to build and maintain relationships with senior Managers within the business



But above all you will be a great Manager of people.



This position would suit a Service Manager looking for a difference challenge within the Aftersales environment.



Benefits:



  • Attractive Pension

  • Life Assurance Scheme

  • 30 days holiday (including bank holidays) increases with service

  • Car Benefit Scheme (also available for immediate Family)

  • Employee Discount (Vehicles, Parts & Servicing)


Added: 25 January 2022



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