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Call Centre Agent Full Time

at Go Green Taxis Ltd London in London (Published at 22-01-2022)

We are currently seeking an experienced customer service advisor to join our team of 10 in our Didcot office but with the motivation and determination to move up to progress over the next 12-18 months. The environment is one of fast pace but a lot of fun! You must have a driving license because on occasion where we are busy you will also be jumping in the car and provide front line service.

This makes the role incredibly varied and fun!

The duties include:

  • Providing exceptional customer service, taking details down carefully and ensuring correct orders are processed.
  • Following up with any issues and resolving.
  • Assisting with the development of the department by contributing ideas.
  • Providing front line taxi services during the busy periods.
  • Handling Telephone and Internet queries and bookings from public and corporate customers
  • Looking after the Echo dispatch system, spotting problems and providing solutions
  • Assisting drivers with directions and special instructions
  • Ensure cover is arranged for all necessary bookings as and when required
  • Ensure workstations are cleaned periodically throughout the day
  • Carrying out checks for upcoming bookings
  • Ensuring a high level of Customer Services and professionalism always
  • Investigating mistakes and taking remedial action

Ideal candidate should:

  • Being self-sufficient
  • Be confident working independently
  • Have a keen eye for detail
  • Confident working under pressure
  • Ensure a high standard of accuracy
  • Located within Didcot and the surrounding areas
  • Have own transport due to remote office location
  • Be available for cover, sometimes at short notice
  • IT literate with good numerical and literacy skills

Apply now for an informal chat about the opportunity !

Job Types: Full-time, Permanent

Salary: £10.00 per hour


  • Company car
  • Employee discount
  • On-site parking


  • 10 hour shift
  • 12 hour shift
  • Overtime


  • GCSE or equivalent (preferred)


  • Driving Licence (required)

Work remotely:

  • No

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