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Receptionist/Telemarketing Full Time

at Hyperama Plc Nottingham in Nottingham (Published at 21-01-2022)


Location: Hyperama Plc ? Nottingham,

Hours: Fixed Term for 12 month could potentially go permanent - 27.5 hours per week. Monday- Friday 12.30pm-6.00pm, although may be required to work additional hours and weekends on occasions to meet the needs of the business.

Salary: Up to £9.31 per hour

The Role:

We are currently recruiting for a receptionist/Telemarketing assistant to join our Nottingham store.

The main purpose of the role is to meet & greet customers, make contact with our customers to discuss and promote products & offers, ensure appropriate security and data protection procedures are followed and other administrative duties to support the front of house function.

Role Responsibilities :

  • Meet and greet customers as their first point of contact ensuring the start of the customer shopping experience is delivered in a professional and positive manner.
  • Ensure the check in process is actioned smoothly, helping the customer with any queries they may have.
  • Register new customer accounts, ensuring all information is provided to the customer efficiently and professionally.
  • Escalating any issues to the Duty Manager to ensure the Customer receives the highest possible service at point of entry.
  • Work through a call list daily and weekly to alert Customers to offers & promotions.
  • Cold calling lapsed, new and existing customers, providing feedback to head office through our CRM system to improve customer satisfaction and service.
  • Deal with customer queries effectively and efficiently.
  • A range of administrative duties to support the operations and sales.

The Candidate must have:

  • Previous Telemarketing experience, and confidence with cold calling.
  • Experience of working to targets and providing feedback to senior managers in the business
  • Good attention to detail
  • Ability to work to procedures
  • Proven administrative experience and excellent IT skills
  • Ability to prioritise workload
  • Be approachable and have a professional, flexible and reliable attitude and approach to your work and the business requirements
  • Excellent communication skills both written and verbal

The Company;

Hyperama plc are one of the leading Cash & Carry and foodservice operators as well as leading importers and suppliers of Ethnic food in the UK. From small beginnings in Nottingham in 1976, the company now operates from 4 depots in the Midlands which include Nottingham, Derby, West Bromwich, and Peterborough.

The Hyperama Group is a growing business and a dynamic place to work. We employ over 300 employees across the group, and our success is reliant on our staff feeling engaged, motivated and valued. We share a common goal of providing customer satisfaction as the group continues to expand and thrive in a variety of competitive markets.

Please note, due to the volume of applications we receive if you do not hear from us within four weeks your application has not been successful.

Job Types: Part-time, Fixed term
Contract length: 12 months
Part-time hours: 27.5 per week

Salary: Up to £9.31 per hour


  • On-site parking
  • Store discounts


  • Monday to Friday


  • Receptionist: 1 year (preferred)
  • Telemarketing: 1 year (preferred)
  • Customer Service: 1 year (preferred)

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