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Contact Centre Agent Full Time

at CMAC Manchester in Manchester (Published at 20-01-2022)

Salary: £20,500.00-£21,500.00 per year increasing with length of service

The duration of shifts at CMAC Group are 12 hrs: on a four days on / 4 days off rotation working 0800-2000 or 2000-0800.

Reporting to the Duty Manager, you will be responsible for delivering, and monitoring requests and bookings from both internal and external customers.

Main Duties and Responsibilities:

  • Take calls from our customer?s to process customer transportation requests.
  • Schedule, recruit and coordinate passenger transport and hotels with 3rd party operators using the company?s bespoke data base system.
  • Tracking of transport and accommodation supplied by both internal and external customers. This is achieved by monitoring through GPS systems, integrations, and direct contact with suppliers both office and vehicle based.
  • Ensuring anything that may result in a complaint is notified to a Senior or Duty Manager at the time of discovering/being informed of the potential complaint.
  • Respond to and action all emails/chats in correspondence to company standards.
  • Adhere to internal and external SLA?s.
  • Any other relevant office duties as and when required.

Customer service experience within a contact centre is desirable, but full training will be given so not essential.

Working at CMAC has it perks! Check out our benefits?

  • 23 shifts per year holiday.
  • A secure future through our pension scheme
  • Protection for your loved ones with our death in service cover
  • 24hr support through our employee assistance programme – also available to your immediate family
  • Fantastic progression opportunities with clear succession planning and the opportunity to complete qualifications
  • Exciting social events and team building activities throughout the year
  • Keep fighting fit with our weekly group PT sessions (available online)
  • A helping hand to five a day with free fresh fruit in the office
  • Branded clothing
  • Cycle to work scheme
  • Free on-site parking
  • Refer a friend scheme reward scheme of £200
  • Length of service awards with increased holiday allowance when you reach key milestones

Are you ready to grow with a successful award-winning company and work in a role that?s both engaging and rewarding? Get in touch!

* We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.

Job Types: Full-time, Permanent

Salary: £20,500.00-£21,000.00 per year

Job Types: Full-time, Permanent

Salary: £20,500.00-£21,000.00 per year

Job Types: Full-time, Permanent

Salary: £20,500.00-£21,500.00 per year


  • Company events
  • Cycle to work scheme
  • On-site parking
  • Referral programme


  • 12 hour shift


  • GCSE or equivalent (preferred)


  • customer service: 1 year (preferred)

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