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Mandarin Speaking Customer Service Advisor Full Time

at Red Recruitment Kingston upon Hull in Kingston upon Hull (Published at 19-01-2022)

Are you a fluent Mandarin speaker? Fancy a job that allows you to work from the comfort of your own home? We're looking for individuals who are fluent in Mandarin, and care passionately about the customer journey, to take on a newly created homeworking role as a Customer Service Advisor.

You will be working for a leading global company who have been awarded a contract to partner an important Central Government client. This exciting opportunity offers an almost immediate start date and has a simple one-stage virtual interview process.

Skills of a Customer Service Advisor:

  • Must be fluent in Mandarin

  • No previous contact centre or call centre experience is required

  • Customer service experience, either face-to-face or over the phone, would be beneficial

  • Previous experience in retail, hospitality or healthcare environments would be ideal

  • A positive mindset and proactive attitude towards work

Responsibilities of a Customer Service Advisor:

  • Answering inbound phone calls and speaking to candidates

  • Acting as the first point of contact, answering customer queries

  • Using email to answer customer queries and provide accurate guidance

  • Keeping accurate notes and records on the internal system

  • Being comfortable in complaints handling, sometimes dealing with more difficult queries

Package and Benefits of a Customer Service Advisor:

  • Location:
    Working from home!

  • Salary:
    £17,000 - £20,000 per annum

  • Hours:
    Monday to Friday, 01.00am - 09.30am or 00.00am - 08.30am

  • Contract:
    Permanent, 37.5 hours per week

  • Computer and full equipment provided

  • Working for a well-known and growing company

  • Excellent training structure to kick-start your customer service career!

  • 28-days holiday

If you are a fluent Mandarin speaker, and would be interested in this fantastic new role as a Customer Service Advisor, please apply below.

Red Recruitment (Agency)

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