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Customer Service Advisor Full Time

at Personnel Selection London in London (Published at 19-01-2022)

We have recently recruited into our Customer Service teams but as our clients have continued to experience a high level of online retail orders, we are now seeking an additional Customer Service Advisor's x 2 to join our existing team working on behalf of a number of our online retail clients, processing their customer?s orders via phone and managing customer enquiries and resolving any queries. This role is to start January 2022 on a full-time basis Monday-Friday and is an excellent opportunity to further yourself within an office based customer service role. Being part of our busy customer service department. We can offer the opportunity to work for a long established, international and successful company. Working from our modern office in Farnborough as part of our wider customer service, operations and logistics teams.

In return we can offer the opportunity for you to progress your career within our business and welcome applications from candidates with previous customer service experience gained within hospitality, retail, leisure, general office admin or other customer service roles who are now seeking to move into a fully office-based role within a larger company. Or you may have recently finished College or University and be looking for your fist office-based role or have been made redundant and want to secure a new role asap.

The role of the Customer Service Advisor is to be responsible for representing our clients who cover a variety of industry sectors from charitable organisations, online retailers and commercial suppliers. As one of the Customer Service Administrators representing our clients, you will answer inbound calls from customers, processing orders, and managing customer queries ensuring the highest level of customer care is met at all times.

Key tasks: -

Understand processes (i.e. returns) and be able to articulate this on the phone to customers.
Answer customer calls and answer customer queries in a friendly and informative manner
Provide accurate information on products and services
Managing the customer personal credit account process where applicable, from creation to payment handling.
Undertake all aspects of administrative work competently, including accurate data entry and attention to detail throughout.
Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate and in a professional manner.
Process the fulfilment of formal customer correspondence.
Follow Company/Client procedures at all times when responding to customer queries.
Have a sound knowledge of all Client procedures.
Use Client/Company software competently.

To be successful you should have a professional and confident telephone manner and be PC literate. You should have previous customer service experience which has been gained form an office, retail, hospitality, leisure or similar sector whereby you are dealing with the general public. In return we can offer a modern and professional working environment and the chance to secure a permanent office based customer service role with the chance to progress within the business should you desire.

Job Types: Full-time, Permanent

Salary: £18,000.00-£20,000.00 per year

Reference ID: 7378/341ES



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