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Retail Team Member (Brent Cross Shopping Centre) Full Time

at Lola's Cupcakes London in London (Published at 28-10-2021)

We hope we?ve got just the opportunity you have been looking for?..

Lola?s Cupcakes has been going since 2006. It was founded by 2 ladies, who were focussed on the quality & attention to detail of their delicious cakes. The truth is they were not bakers, decorators, or indeed culinary experts at all, they learnt much of this as each order started to land on their doorstep, and the rest is history?. Fast forward 5 years, the company was taken over by a family, who are still looking after the girl?s initial vision, of making delicious cakes for every celebration. We hope you can help be a part of this journey.

We are looking for skilled and enthusiastic team members to work in our Brent Cross Store. As a friendly, family-run company, we make sure to look after all our team, and offer great opportunities to learn new skills and progress within the company, through a structured training program. Internal progression is evident everywhere across the company, indeed virtually all management started in junior positions. You can read some of the perks for working at Lola?s below.

We have a vast range of cupcakes, cakes, brownies, cheesecakes and more, which we sell online through our web shop & through our 18 retail stores. We have a team of delivery drivers & vehicles, in which we use to deliver our delicious cakes directly to our customers. The bakery is located beneath our customer support team, who are on hand to help our customers pick the perfect cake for their special occasion and look out for anything that may go wrong.

We are committed to reducing the impact our bakery has on the planet, and are a company focused on reducing, removing, and recycling wherever possible. We have a ?People/Planet/Promise? which sets out the company?s commitment to these critical issues.

About the role

- You will typically work 5 shifts a week on a set rota basis, to ensure a regular and consistent work pattern for yourself.

- We place an emphasis on helping our employees acquire the experience and knowledge needed to progress up the ladder, most of our managers started as team members.

- Shifts are from 8am-4pm, 11-7pm, 2pm-10pm.

- Team members are expected to work a range of shifts throughout the week.

- On average you can always expect to have a minimum of 40 hours.

- You are paid weekly, directly into your bank account, receiving your payslip on a Tuesday, and payment every Thursday. We operate a clock in procedure at the start of your day.

- Full training provided

Ideally, you?ll have

- A passion for customer service

- A positive can-do attitude

- Enjoy having fun with customers and enjoying the buzz of a busy store

You will need to have and present the correct right to work documents for working in the UK to be employed.

Benefits of working for Lola?s

- Great opportunities for career progression

- 35% team member product discount

- Birthday cake on your special day

- Refer a friend and receive £150 bonus after 3 months

- First day at Nursery (for your child)/?Me day? giving you a day off at this special time of year for you.

- Enhanced maternity and paternity pay after working in the company for 3 years. EMP is : Full pay for first 6 weeks, 50% of average pay for next 33 weeks, 20% of average pay for final 13 weeks.

- Cycle to work scheme, the company buys the bike and you pay off over 12 months and it comes out of your gross pay rather than net pay.

- Free cupcake for every day you work.

- Employee of the month bonuses

- Birthday off paid

- Training & development program (you can apply for up to £1000 grant toward a program/course/training of your choice)

- Paid breaks

- Christmas Extravaganza Party

Find out more about Lola?s with the following links:

Bakery Tour Video : https://youtu.be/O_-l2Y39CX8

Our previous employee reviews on glass door (83% recommend, 92% approval of management, over 4.2 stars. https://www.glassdoor.co.uk/Overview/Working-at-Lola-s-Cupcakes-EI_IE713659.11,26.htm

Our customer review?s on Trustpilot ? (over 37,000 reviews ) https://uk.trustpilot.com/review/lolascupcakes.co.uk

Our Youtube channel ? https://www.youtube.com/channel/UCDjVMMF5CjW4iQbAa4RBm5Q

Our Website ? www.lolascupcakes.co.uk

Our sustainability policy - https://www.lolascupcakes.co.uk/Page/39/people-planet-promise.htm

Our customer service hotline ? 0330 058 9525 (call us for a chat) !

If you think you have the skills and wish to work in a good company, please send a full CV with your application.

Thank you & we look forward to welcoming you to our bakery and stores soon.

Job Types: Full-time, Permanent

Salary: From £9.50 per hour

Additional pay:

  • Bonus scheme


  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Flexible schedule


  • 8 hour shift

Work remotely:

  • No

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