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HR Administrator Full Time

at Ovo Energy Limited Bristol in Bristol (Published at 22-09-2021)

HR Administrator – 12 month FTC

: 12 month Fixed-term contract

Flexible to be based near any of our offices, but you’ll need to be comfortable travelling to our offices when required.

We launched in 2009 with a mission to change energy for the better. Since then, we?ve welcomed over a million members, planted a million trees, and set our sights on helping save the planet.

As a Group, we?re working to become a net zero carbon business by 2030, while helping our OVO Energy members halve their carbon footprints at the same time.

Green energy and technology are great tools to fight the climate crisis with. But it?s people power that will rewrite history.

So we?re building a zero carbon team inside and out. Of people who share our values, feel inspired by our mission, and want to make change happen. When you work for OVO, it?s not just a job. It?s the work of a lifetime. And we want the sharpest minds to help.

Up for the challenge?

Where in the world of OVO will I be working?

This role sits within the People Services team, part of the People Hub following the People team’s transformation to support with achieving Plan Zero.

The People Hub was created to manage the operational aspects of the People function. In the People Services team, we’re responsible for ensuring timely and accurate resolution of cross functional, complex issues including employee and manager queries across a range of People processes spanning the employee lifecycle.

What will I be doing?

As a People Services Advisor, you’re the ?front of house? of the People Team, responsible for delivering a flawless, accessible and agile service to our employees and managers. Consequently, we are looking for individuals who act with an ?employee experience approach and take ownership in delivering end-to-end employee lifecycle processes. To ensure an interactive people experience, a digital first approach will be deployed with the use of core systems such as Workday and Jira.

You’ll provide timely and accurate ?first-line? advice and guidance to employees and line managers for all People related queries, specifically including payroll and employee benefits.
You’re the point of escalation to triage complex and/or sensitive queries to appropriate owners (inside and outside of the People Team) and ensure employees receive an accurate timely response first time every time

Key responsibilities include:

  • Maintaining relevant content and policy documents to ensure accuracy and compliance at all times

  • Being the owner and execute end-to-end transactional employee lifecycle processes

  • Using People modules of Workday every day and managing a job ticketing system called Jira

  • Being the change agent to coach and upskill employees and line managers on self service, using a full suite of digital enablers

  • Actively seeking opportunities to drive process and/or content improvements

  • Having the ability to challenge current processes or ways of working where required to ensure business integrity and data compliance

  • Continuously sharing knowledge and standard methodologies within the People Services team to improve teamwork and service delivery as a team

  • Supporting ad hoc People projects where required

Is this the job for me?

You will have previous experience as a People Services delivery specialist and are comfortable using People/HR Workday modules (or a similar HRIS) and JIRA ticketing system (or similar).

You have a solid background of delivering high quality, customer orientated, People services to meet required SLAs and critical metrics.

You’re a great teammate who is proactive in achieving results and seeking improvements.

Ideally you will have:

  • High proficiency in People processes, policies and standard operating procedures

  • Strong written and verbal communication skills and the ability to build working relationships with employees and colleagues

  • Results focused approach with the ability to handle opposing priorities and multiple partners

  • Excellent problem solving skills

  • Excellent attention to detail and an ability to work towards tight deadlines in a fast paced environment

From us you?ll get*

  • 4% of your salary to spend on flexible lifestyle benefits

  • 5% matched employer contribution to your pension

  • 25 days holiday + 1 for your birthday

  • Flexible working hours

  • And many more…

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.

We want the best people

At OVO, we empower our people to have choice around where and when they work – flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We?re keen to meet people with varied backgrounds – our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you’re excited about joining us and think you have much of what we’re looking for, even if you’re not 100% sure? we’d love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We?re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!

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