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Customer Services Supervisor Full Time

at MBCC Group London in London (Published at 15-09-2021)

Join our international network of experts. For more than 100 years Master Builders Solutions has offered advanced chemical solutions to construct, maintain, repair and renovate buildings and structures. Our comprehensive product portfolio encompasses admixtures to improve the workability and durability of concrete and products to repair, protect and maintain structures for longer service life.

Master Builders Solutions is a brand of the MBCC Group, employing more than 7,500 people in more than 60 countries worldwide. They combine technology with construction expertise to develop solutions that help our customers to be successful and provide sustainable construction solutions for everyone. Responsibilities

You will be responsible for customer order management for Construction Systems in the UK & Ireland

In this key role, you will be supervising a team of 3 and will provide functional guidance ensuring high standards of customer service

This role will require you to develop positive working relationships with colleagues and functions, being the focal point for information, advice and problem solving

There will be significant contact with colleagues in other countries to drive the intercompany supply

You will be the connection between expert communities for SAP process improvements.

The successful applicant will ensure compliance with customer order management processes and regulations and drive for continuous improvements, e.g. training, best practice or sharing of expertise Experience

You should have minimum 5 years? experience within customer services, with previous supervisory experience

You will be able to communicate effectively with your team, your colleagues and customers

You should also be able to handle complex situations around meeting customers? needs and competing priorities

An awareness of export procedures and documentation requirements is important alongside a knowledge of credit control functionality

Strong analytical skills are essential, as well as a proactive and efficient approach

You must possess excellent IT skills particularly in SAP, reporting systems and Microsoft office applications predominately Excel What We Offer in Return

The total benefits that you receive as a Master Builder Solutions employee go way beyond a monthly salary. From competitive health and insurance plans, annual sales bonus, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you?ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Our work environment is very rewarding, in fact, second to none. Master Builders Solutions strongly supports employee involvement through collaborative thinking and teamwork, while ensuring the safest work environment for all. We reward our employees with a challenging work environment, continued enrichment through educational development, and lifelong learning. Your Contact Person

Do you have any questions about the application process?

Amy Buckingham (Human Resources)

0161 727 6300

We are committed to provide an environment of mutual respect and equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. MBCC Group believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We prefer online applications. If it is not possible for you to apply online, you can send us your application by post. Please send only copies of your documents without folders or staples.

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