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Manager, Billing Business Operations, SkyShowtime Full Time

at NBCUniversal London in London (Published at 15-09-2021)


Digital Media


Responsible for the day-to-day activities on the Business Operations team, with a primary focus on fulfillment of partnership promotions, marketing campaigns, and end-to-end delivery of discount offers, vouchers, and general account operations across four workstreams.


  • Responsible for end-to-end delivery of offers, vouchers and general account operations across multiple workstreams i.e. Partnership Offers, Internal Giveaways
  • Review, approve and create promotional vouchers based on business requirements, data insights and consumer intelligence
  • Hands-on development of campaigns including creation of offers within custom catalog (CATS) voucher codes within internal tooling system (VM), campaign flow builds, testing and tracking end-to-end via custom tooling (SIGMA)
  • Liaise with Tech teams on new offers capabilities, testing and production launches via test and prod environments
  • Bulk tool operations management for large scale customer processes e.g. extension of offers, bulk cancellations, via internal tooling (CST)
  • Develop, document, and ensure adherence to SLAs, processes, programs, naming conventions, and procedures to streamline Business Operations processes and delivery
  • Closely monitor and analyze both voucher fulfillment throughout the campaign life cycle and performance trends between like campaigns and timeframes
  • Effectively and clearly present high-level data insights and key findings across the organization to help turn promotions and campaigns into revenue drivers, using best practices and key learnings
  • Strong understanding of Partnerships and Marketing technology infrastructure, offers constructs, and market complexities and limitations
  • Scan the market for new measurement opportunities and competitive intelligence


  • Bachelor’s Degree or Equivalent
  • 4-6 years relevant working experience
  • Experience in Partnership or Marketing Operations strongly preferred
  • Understanding of Campaign creation tools and systems strongly preferred
  • Proven ability to effectively present data analysis and insights
  • Proven ability to prioritize multiple business requests
  • Excellent interpersonal communication skills

Desired Characteristics

  • Self-motivated and well-organized with strong communication and documentation skills * Proven ability to problem solve and think outside of the box
  • Great collaboration and facilitation skills to develop strong working relationships and excel as a team player within the organization
  • Experience in OTT streaming products is a plus
  • Detail oriented and proven success driving follow-through

Peacock Change Delivery & Business Ops

Career Level


- –

United Kingdom

About Us
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal?s commitment and how we are making an impact.

NBCUniversal?s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

Job Types: Full-time, Permanent

Work Location: Multiple Locations

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