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Talent & Resourcing Assistant (Volunteers) Full Time

at The Wallich Cardiff in Cardiff (Published at 06-09-2021)


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich?s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The People & Talent Department located in Cardiff, provides support services to the organisation. The department is responsible for all aspects of Human Resources, Recruitment, Workforce & Learning and Development.

Purpose of Role

To provide and support an integrated and seamless, end-to-end resourcing service, delivering excellent customer service to Recruitment queries, from internal and external stakeholders, ensuring efficient and timely advertisements of vacancies and onboarding of new starters, acting as one of the first contacts future employees and volunteers have with the organisation and therefore playing an important role in establishing that The Wallich is a positive, caring and compliant place to work or volunteer at. The role is responsible for responding to recruitment requests by advertising roles and providing a support service to managers through every step of the recruitment process for both staff and volunteers, up to and including confirming start dates and the issuing of contract to new starters, ensuring that support is delivered in a customer focused and psychologically informed manner with a particular emphasis on ensuring that vacancies are filled as quickly as possible.

This role is subject to a Basic DBS check.

Previous applicants need not apply.

No Agencies.

We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.

Main Duties, Responsibilities and Person Profile

1. To provide excellent customer focused, psychologically informed service, putting our stakeholders at the centre of all work, in processing all recruitment requests received, ensuring that roles are advertised quickly and efficiently, and that recruiting managers are kept informed at all times of the progress of the recruitment campaign and contributing to The Wallich being an employer of choice.

2. To liaise with recruiting managers for shortlisting closed vacancies, ensuring that invitations to interviews are issued in good time, and that attendance for interviews are confirmed in advance of interviews taking place.

3. To provide a first line of response to all enquiries received through to the department from both internal and external stakeholders in relation to advertised vacancies and onboarding progress, encouraging managers and existing staff to access information, policy principles and guidance available on the Wallich intranet as ?self-service? solutions, whilst treating everyone with dignity and respect and ensuring that the different needs arising of the diversity of our candidates are met.

4. To administer the organisations eRecruitment portal, ensuring that all information held within it is current and up to date whilst taking responsibility for ensuring that turn around timescales from advertisement to on-boarding are met, whilst ensuring that volunteer information is up to date on our website and assisting with the development of publicity and recruitment materials, including contributing information to organisational bulletins and newsletters to ensure there is positive promotion of the work undertaken by volunteers.

5. To ensure that staff and volunteer new starters complete and return their onboarding documentation in a timely manner, whilst issuing and chasing for completion of references from past employers, and processing DBS applications for new starters, ensuring that individuals are fully compliant to work within our field to allow for as swift a start within their new team as possible following their appointment.

6. To ensure that all new starters and volunteer information is recorded accurately within our HR Information System, and that this is available to all who require it in as timely a fashion as possible.

7. To work closely with service managers, the Participation and Progression team, corporate partners and the wider People and Talent team to ensure that volunteers are in place to add value to, and supplement the work undertaken by, our projects across the organisation in line with The Wallich?s business plan, overseeing the complete volunteer lifecycle from identifying and advertising opportunities, to undertaking safeguarding checks and supporting volunteers and mentors in ensuring that volunteer placements are successful, and volunteers receive a positive experience from donating their time to the organisation.

8. To contribute as required to the development of policies and strategies in relation to volunteers, ensuring that the Investing in Volunteers standards are adhered to and ensuring compliance with relevant legislation and regulation in relation to volunteers.

9. To contribute to reports, providing accurate information as required, to ensure effective monitoring of the team and processes undertaken, including the collation of hours contributed by volunteers to the organisation.To contribute to reports, providing accurate information as required, to ensure effective monitoring of the team and processes undertaken.

10. To be an integral member of the People and Talent team, helping to build an integrated team ethos where we strive to be the best we possibly can be, and to act as a role model across all departments in living The Wallich values.

The list of tasks is not an exhaustive one and duties may be varies from time to time by the organisation. This job description is subject to regular review.


All role holders within The Wallich are expected to live the organisational values and to demonstrate throughout the work they do, and the manner in which they do it, these values. In addition, all role holders are expected to either be compliant with, or act as a role model for, organisational policies and requirements.

The Wallich values are:

Courageous ? We speak truth to power, we challenge ourselves and each other. We fearlessly pioneer new initiatives. We and our service users have the courage to drive change.

Determined ? We will not stop. We will continue to strive to make changes, not only for our charity but for the people we support. We will not lose passion or focus, even when it?s hard.

Authentic ? We are genuine in our intentions, working on the front line with the people who need us. We walk the path alongside people and use peer experience to inform everything we do.

Compassionate ? At all times ? always. No matter how many times someone comes to us for help, we will listen, be empathetic and greet them with kindness.

Community ? Everybody deserves to belong somewhere. As a team we are family and we embrace partnership. We strive for inclusion and acceptance of those affected by homeless.

Please find full person specification attached in the document below.

Interviews will be held on 21 September 2021 via MS Teams / Zoom.


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