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Customer Service Advisor (Home Based) Full Time

at CCA Recruitment Group Birmingham in Birmingham (Published at 20-08-2021)

Customer Service Advisor ? Home Based

Job Title: Customer Service Advisor

Location: Homebased

Start date: 13th September

Contract: Permanent

Salary: £8.91 per hour

Hours: 37.5 hours per week

Shifts: Rotational Shifts - 5 out of 7 days: 8am ? 6pm Mon ? Fri, 9am ? 1pm Sat (Client can revert to longer hours upon request)

Equipment: Supplied by client

Training: 2 weeks

Please Note: No holidays will be allowed within the first 4 weeks

We have an exciting opportunity to work as a customer service adviser, playing a key role in supporting our prestigious client, who are a global leader. We are looking for customer service advisors who have a real can-do attitude, placing the customer at the forefront of everything you do, leaving every customer smiling.

You will be responsible for handing inbound calls and also emails, dealing with pre-sales and post-sales enquiries.

Please note: You must have a great attention to detail for this position.

The role

As a customer service advisor, you will be taking inbound calls from customers who may need your help or support. This could include general product enquiries, supporting with functions of the product or troubleshooting product faults. In some cases you may need to book an engineer to visit the customer or arrange replacements/returns. Attention to detail is key, as is achieving the best outcome for the customer. You will be taking around 30/40 calls per day.

What are we looking for?

As a customer service advisor, you will be expected to have:

  • Excellent customer service skills
  • Friendly, engaging approach
  • Excellent attention to detail
  • Ability to provide clear information and advice
  • Problem solving skills and the ability to take ownership over each customer interaction
  • Effective questioning and listening skills
  • Result focused, to ensure a good customer outcome

Engaging with our customers is key, as we want them to have the best possible experience. Putting yourself in their shoes and treating them the way you would want to be treated. Just being yourself!

Interested? Apply now for consideration!

Expected start date: 13/09/2021

Job Types: Full-time, Permanent

Salary: £8.91 per hour

Benefits:

  • Store discounts

Schedule:

  • 8 hour shift

Work remotely:

  • Yes


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