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Customer Service Full Time

at Search Consultancy Edinburgh in Edinburgh (Published at 03-08-2021)

Are you great with customers? Fed up with weekend and shift work? If you are looking for a fresh start within Financial services customer service, then where better than with a Global company?
We have an excellent opportunity for temporary customer service representatives in a fast paced environment with our client based at in Edinburgh.

Your roles will include the following:
  • Using a variety of IT systems to administer a customer's pension and investment products
  • Provide information and assist customers
  • Building lasting customer relationships by understanding and meeting their needs
  • Carry out a range of customer service duties in line with the companies procedures
  • Adhere to all regulatory procedures specifically DPA and GDPR guidelines.
  • Communicate with customers via letter, telephone or email
  • Meet or exceed all performance metrics as defined in your personal performance management plan

To be considered you must be able to demonstrate the following:

  • A confident and clear communicator
  • Put the customer at the heart of everything you do
  • Experienced in resolving customer escalations and complaints
  • Good computer skills including Microsoft Word and Excel
  • Be organised and positive
  • Be able to pass a credit and criminality check
  • Experience working in a call centre would be advantageous

Experience within a financial services contact centre would be ideal, but we will consider those with a history of exceptional customer service earned in other industries.

A fantastic hourly rate of £9.63 per hour and working Monday to Friday between 9am - 5pm, this is a minimum 6 -12 month contract.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.


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