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Direct Payment Administration Assistants (3 posts) Full Time

at Norfolk County Council Norwich in Norwich (Published at 03-08-2021)

£20,092 to £21,748 per annum (Scale E)



37 hours per week



Fixed term contracts/secondment opportunities for 12 months




DP Admin are the backbone to Direct Payments and 4000 Prepaid Bank Accounts, we create online bank accounts and provide ongoing governance for direct payment and non-direct payment clients across both Adults and Children?s Services, liaising with FES Finance Teams, Direct Payment Support Services Teams, Adult and CWD Social Care staff and other internal/external support organisations.




As Direct Payment Administration Assistant you will be required to create client prepaid bank accounts via online portal and complete reconciliations of the bank accounts evidencing how the direct payment funds have been spent in accordance with the Adult Social Care Plan in line with the Direct Payments Terms and Conditions, recovering of all unspent and inappropriately spent direct payment funds.




Other duties will include investigation of discrepancies identified as part of the monitoring process, raise invoices to request payment to Norfolk County Council, telephone and written correspondence with our Service Users and Clients using prepaid accounts.




In addition to the PFS-EML Prepaid Bank account system, you will also have access to Norfolk County Council?s care and financial systems.




Full training will be provided giving you a good understanding of Direct Payments, finance practices and Norfolk County Council services making the role an excellent introduction to working in either Public Sector Finance or Care and administration roles.




For further information about this vacancy, please contact DPAdmin Team Leaders:




[email protected] or call Tracey on Teams 01603 638238



[email protected] or call Rebecca on Teams 01603 774738



[email protected] 01603 638170




All our office-based roles are currently working from home as part of our Smarter Working plans and to support the health and safety of all our colleagues. We anticipate that working remotely will be a key feature of this role and when offices re-open your office base will be County Hall, Norwich. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.




To view further information regarding the vacancy please click on the links below:




69234 FNSE Job Description and Person Specification.docx

Reward and Benefits




Recruitment Information for Candidates ? Norfolk County Council




Redeployment closing date: 10 August 2021



All other applicants closing date: 17 August 2021




Interviews will take place via video technology, where you will have the opportunity to discuss these working arrangements.



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