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Customer Service Advisor Full Time

at CCA Recruitment Group London in London (Published at 02-08-2021)

Customer Service Advisor - Preston Brook

Job Title: Customer Service Advisor
Start date: 16th August
Contract: Permanent
Location: Preston Brook
Salary: £18,525.00
Hours: 37.5 hours per week
Shifts: Fixed shift patterns Mon ? Fri 8am ? 9pm, Sat 8am ? 8pm, Sun 10pm ? 6pm

We have an exciting opportunity to work as a customer service adviser for our client based in Preston Brook. We are looking for customer service advisors who have a real can-do attitude, placing the customer at the forefront of everything you do.

The role

As a customer service advisor, you will be taking inbound calls from customers who may need your help or support, setting up new products. This could include general product enquiries, supporting with functions of the product or troubleshooting product faults. Attention to detail is key, as is achieving the best outcome for the customer.

What are we looking for?

As a customer service advisor, you will be expected to have:

  • Excellent customer service skills
  • Friendly, engaging approach
  • Excellent attention to detail
  • Ability to provide clear information and advice
  • Problem solving skills and the ability to take ownership over each customer interaction
  • Effective questioning and listening skills
  • Result focused, to ensure a good customer outcome

Engaging with our customers is key, as we want them to have the best possible experience. Putting yourself in their shoes and treating them the way you would want to be treated. Just being yourself!

What?s in it for you?

  • A competitive salary
  • 22 days? holiday plus public holidays
  • Pension scheme and a childcare scheme
  • Monthly incentive schemes and competitions
  • A wide range of discounts on everything from retail to health & wellbeing, travel, and technology.

A free bus service is available for Preston Brook and the surrounding areas, covering all shift patterns

Expected start date: 16/08/2021

Job Types: Full-time, Permanent

Salary: £18,525.00 per year


  • Weekends

Work remotely:

  • No

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