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Head of Workplace Solutions Full Time

at SmartSpace Global Luton in Luton (Published at 02-08-2021)

The Opportunity:

Are you ready to seize the opportunity to help enterprise customers reimagine their digital workplace strategies? Our customers and prospects are interested in creating their post-pandemic workplaces of the future ? where hybrid working is enabled by exciting and engaging digital workplace experiences and venues where employees can collaborate and meet with clients in a safe and productive manner.

If so, then this senior-level position Head of Workplace Solutions with Four Winds Interactive (FWI) is for you.

The workplace is changing from a destination that employees go to every day to a space used as a venue to meet, socialise, collaborate, get training, and attend workgroup, team, and company meetings and events. The workplace of the future will support hybrid working. When they come into the office, they will need to register, potentially do a health check, find and reserve a desk, book meeting rooms and spaces as well as other services.

They will want to quickly find their reserved space with wayfinding, know who else is in the office and they will want to do this from an amazing mobile application experience.

In this context, you will work with our largest enterprise prospects and existing customers via workshops to envision this new way of working and define the customer?s vision, strategy, and roadmap to get there.

You will lead the FWI International Sales and Solution Engineering teams to formulate an innovative roadmap including solution and integration architecture, deployment plan professional services estimates and business case. You should also be comfortable presenting these proposals to customer executives.

This role also provides the opportunity to work directly with senior FWI executives to continuously refine our solution strategy, go to market and thought leadership position. You will work with Product Development, Pre-Sales, Sales, Marketing, Customer Success and Professional Services.

You will be the organisational thought leader, lead subject matter expert, evangelist and standard bearer for our digital workplace vision, strategy, and solutions.

We know there?s no such thing as a ?perfect" candidate - we?re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with FWI even if you don?t meet 100% of the requirements. We believe in fostering an environment where there are a diversity of perspectives, in the hope that we can all thrive.

Primary Responsibilities:

Customer Responsibilities:

  • Regularly support and lead pre-sales and sales pursuits for FWI?s SmartSpace workplace solution offering with large, enterprise customers, working in a virtual team that includes sales, pre-sales, customer success and implementation.

  • Lead customer workshops to define the vision, strategy, and roadmap for digital workplace initiatives. This includes helping customers define flexible working strategies, return to work strategies, hybrid workplace strategies, defining collaboration, networking, and workplace neighbourhood strategies, and using insight and analytics to understand office and space demand.

  • Define detailed requirements for the initiative, including an assessment of buildings, floors, meeting rooms/spaces, desks, mobile users, optional IoT sensors and system integrations.

  • Work with Sales and Solution Engineering on commercial proposals.

  • Synthesize findings and requirements into a roadmap and deployment plan to make the initiative come to life, with supporting business case/RoI.

  • Construct an executive-level PowerPoint presentation summarising the complete story of the initiative and present it to customer executive leadership.

Internal Responsibilities:

  • Develop relationships with executive leadership in Product Development, Pre-Sales Solution Engineering, Sales, Marketing, Customer Success, Professional Services and Office of the CEO.

  • Establish periodic cadences with these leaders to continuously refine and enhance our solution strategy and go to market positioning and messaging for our Smart Space workplace solution.

  • Become a thought leader, subject matter expert, evangelist and standard bearer for our digital workplace vision, strategy, and solutions.
  • Continuously enhance your knowledge with market trends and corresponding solutions in the space.

Requirements for Success:

  • Executive-style leadership, presence, and presentation skills.

  • Experience. You have prior experience in a similar Sales/Pre-sales Enterprise Strategist or Enterprise Architect role for SaaS software. We will also consider those with demonstrated experience in defining, leading, and delivering SaaS software implementation initiatives from a management consulting/professional services perspective.

  • Professionalism. You have a high degree of demonstrated confidentiality, maturity, tactfulness, and business ethics.

  • Listening. You can take in customer feedback, including sensitive inquiries, issues, and complaints, and respond diplomatically.

  • Facilitation and negotiation. You can express creative and action-oriented approaches to solve workplace-related business challenges using cloud-powered SaaS applications.

  • Organization and communication. You are a motivated, high energy self-starter that operates independently with little supervision, and you have strong planning, organization, critical thinking, decision-making and communication (verbal and written) skills. You have a track record for building cross-functional consensus quickly and leading by example.

  • Learning. You are a continuous learner and will self-educate on FWI?s SmartSpace workplace solutions, the industry, market trends. You are committed to becoming a product expert on our solution and using best practice to achieve customer goals. You have a desire to uncover and understand business challenges and technology challenges deeply in this space.

  • Evangelism. You will be the standard bearer for FWI?s digital workplace vision, strategy, and solutions.

  • Flexibility and adaptability. You can cope with a fast-paced, sometimes ambiguous and changing environment, and you have an unfailing sense of humour.

  • Coaching and mentoring. You have a track record of developing others, even when they do not report directly to you. You freely share your knowledge with others and enjoy being the rising tide that lifts all boats.

  • Technical Experience. You can both understand and define/design solution-level architectures. You understand data management, including insights and analytics. You understand how both native and non-native mobile applications work. You have a working understanding of emerging technologies including machine learning, artificial intelligence, and Internet of Things (IoT).

Helpful for Success:

  • Experience. Prior experience selling or implementing workplace management software. Candidates with experience in this space, and a knowledge of the capabilities, typical solutions offered, common system integrations and overall competitive landscape will be prioritised.

  • Business & Industry knowledge. Experience with workplace and real estate management concepts, business processes, financials, issues, etc. Membership in trade associations in this space is highly desired.

  • Capability knowledge. A working understanding of desk booking and hoteling, hot desking, meeting room/space reservations, event and visitor management, wayfinding, sensor integration, enterprise system integrations and workplace analytics.

  • Technical Experience. A working understanding of CAD system-generated floor plans and maps and how they can be leveraged in a solution. Understanding of technical integrations, including:
    • Hardware-based IoT area, room, and desk sensors

    • Microsoft Active Directory, Identity and Access Management providers, LDAP

    • Productivity software: Office 365, Google Docs & Calendar, Microsoft Teams & Viva, Slack

    • Mapping software: Google and Bing maps

    • Facilities and Space Management software

    • Building Automation, Lighting, and HVAC software

    • Security badging software

    • Service Management software: ServiceNow, etc.

    • HR, HCM and Employee directory software: Workday, SuccessFactors, etc.

Please Note

  • Location. This position can be located anywhere in the UK or Ireland. Relocation will not be considered for this position.

  • Travel. Once we are able, this role may require up to 50% travel

The compensation package will be aligned to each candidate?s experience and qualifications. All applicants must be authorised to work in the United Kingdom or Ireland (as applicable).

About SmartSpace Global, a Four Winds Interactive Company

SmartSpace Global, a Four Winds Interactive (FWI) company, is the leading provider of resource scheduling applications for the corporate workplace. At the heart of the SmartSpace solution is our powerful workplace platform, connecting six integrated modules, all via a user-friendly mobile app. This is an exciting time for us, having recently joined the FWI family and with some fantastic opportunities ahead. We?ve got a bold vision to change the way the world uses Smart technology and this role offers the opportunity of being a part of this. With 6,000+ clients and over 500,000 screens deployed, FWI?s software platform drives Visual Communications to millions of people every day, all over the world.

We are a values-driven organisation that encourages our employees to bring their authentic self to work every day and empowers everyone to make a tangible impact on our products, clients and culture. Our employees are passionate about their craft, but they are also parents, skiers, comedians, runners, animal lovers, foodies and phenomenal human beings who appreciate our dedication to providing a healthy work/life balance.

Qualified applicants will receive consideration for employment without regard to age, disability, race (including colour, nationality, ethnic or national origin), religion or belief, pregnancy, sex, sexual orientation, being married or in a civil partnership, or gender reassignment.

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