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IT Support Analyst Full Time

at Quest Search and Selection Cardiff in Cardiff (Published at 01-08-2021)

Ref: JO-2107-109322 | £20000.00 - £25000.00 per annum | Location:Cardiff, Wales | Added:31/07/21

The Company

Quest are excited to partner a leading British business looking for a IT Support Analyst to join their team in Cardiff. The role will suit someone comfortable on resolving Software and Hardware issues and is solutions orientated, needing minimal supervision.

The Role

This is an exciting opportunity to work on a range of projects, from supporting hardware engineers, configuring new store installations (building of kit, EPOS and back office) and carry out daily operational checks of business critical process.

Day to day responsibilities include:

  • Provide day-to-day technical support, advice and guidance to Stores, Distribution Centre satellite warehouses, and head office ERP system users, covering all IT technical related hardware and software application incidents on multiple platforms

  • Attend on-site visits to resolve IT hardware or software application incidents; this will from time to time include outside hours attendance to resolve any business critical incidents

  • Resolve service incidents that could be network, server, hardware or software related

  • Report and liaise through to resolution any hardware, software, network incidents, with the appropriate 3rd parties and IT Management

  • Assist in the planning, de-installation, re-installation of office moves/re-locations and perform software upgrades to servers and desktop applications on-sites

Skills & Experience Required

The IT Support Analyst will suit someone committed to delivering to the long term success of the organisation. To be successful in your application you will have:

  • 2+ years related experience with IT Hardware and Software support, resolving a range of issues

  • Technically adept and willing to learn new skills

  • Open to travelling across the UK to carry out on-site de-installations and re-installations of hardware and setting up offices and ensuring all devices are up to date with the latest software

  • Experience setting up emails

  • Preferably you will have experience in setting POS or similar systems on-site

The role offers a whole host of benefits, will include lots of travel (at the companies expense) and will offer you a generous salary between £20,000 and £25,000 per annum.

Contact Jay Thandi for more details.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

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