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Clinical Support Team Administrator Full Time

at Norfolk & Suffolk Foundation Trust Ipswich in Ipswich (Published at 29-07-2021)

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we?d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require


Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.


It is important that you complete a formal application form as CV?s alone will not be accepted.

TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

We are currently seeking either one full time or two part time enthusiastic and motivated Clinical Team Administrator/s to join our busy, friendly team at Coastal IDT in based in Ipswich.

We are looking for new colleagues with excellent time management skills, a positive approach and who are calm under pressure. There will be face to face contact with service users and the working environment can be very busy. The successful candidates will need to have the ability to confidently and sensitively deal with individuals who may sometimes be distressed or upset.

Previous administration experience is essential.

Main duties of the job

The roles and responsibility of this post include but not exclusive to:

To support clinical doctors and team members with their admin work. This will involve audio typing of the doctor?s letters, arranging doctor's appointments, attending and taking the minutes at clinical team meetings, receiving and making telephone calls to service users, carers and other professionals.

The role includes being first point of cover for our receptionists as required. This includes covering the reception when needed to greet service users, carers and other professionals who come to reception and answering the main telephone line for the building.

Working for our organisation

Benefits included with this role are:-

  • NHS pension

  • a comprehensive in house & external training programmes

  • career progression

  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)

Detailed job description and main responsibilities

The successful candidates will be an integral part of the team and help provide an efficient professional service, responding to the administrative needs of the team to ensure that the requirements of the organization are met.

We are looking for somone with

  • Excellent articulate communication skills.

  • Audio Typing

  • Ability to prioritise workload.

  • A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential.

  • Knowledge of the Trust system Lorenzo would be an advantage but is not essential. Training will be provided.

Person specification


Essential criteria

  • Understanding and experience in a full range of administrative procedures and systems gained

  • Working under pressure


Essential criteria

  • Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level

  • NVQ 3 Business Administration or equivalent or working towards.

  • NVQ 2 Customer Services or working towards.


Essential criteria

  • Excellent articulate communication skills.

  • Ability to prioritise.


Essential criteria

  • Working knowledge of Microsoft packages or equivalent

  • Maintaining administrative / secretarial systems


Essential criteria

  • Able to work flexibly across a range of different sites / offices

Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).


FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures ? these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

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