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Business Support Executive Graduate Scheme Full Time

at Travel Counsellors Manchester in Manchester (Published at 28-07-2021)

At Travel Counsellors, we care about our customers, communities and our colleagues more than any one else and that?s what makes us special. For us, relationships trump transactions and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We?ve been changing lives for over 27 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 1,800 global independent travel agents to run successful leisure and corporate travel businesses as part of a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 200 super talented people in our Support Offices to help them create unique, inspiring and exciting experiences for their customers, building lasting personal relationships that brings them back to us, time and time again.

We?re fired up for the future as the demand for travel after COVID-19 returns even greater than before, and we?re looking for the brightest and the best to come and join us to take our business to the next level.

Role Summary

We?re delighted to launch our 2021 Graduate Programme as we look to hire the best and the brightest talent to join us and help our business be the best in the game whilst giving the successful candidates an opportunity to kick start their career. We?re looking for passionate people who are truly excited about travel and want to develop an exciting career at one of the biggest travel brands in the UK.

This two-year programme, based at our Manchester Support Office, will form part of our Business Support community, a group of dedicated travel professionals who rotate around our business depending on where we need them the most. We?re looking for people who are passionate about developing a range of skills in areas like Commercial, Marketing, Communications, Operations, Human Resources, Technology, Finance and Training ? you?ll get exposure to many of these areas, so you?ll need to be comfortable with multi skilling and moving around the business over 6 month intervals.

You?ll also get a good grounding in our Operations Team which is critical to your success as a Graduate at Travel Counsellors, learning all about how travel works, dealing with our customers and supporting our business as we continue to improve how we do things, so you must be open to working in a customer service environment as part of this role.

Surrounded by travel experts, you?ll gain real life experience in supporting and providing a world class end to end customer journey.

We?re on the lookout for the next generation of TC Talent and our Graduate Programme gives you the opportunity to innovate and work on real projects, learn on the job and truly unlock your potential to excel in the unique opportunities that will present themselves during your time here at Travel Counsellors.

Skills and Experience

You must have a passion for travel, and you?ll have completed at least an undergraduate degree from a UK based University. We?re open to the background you may have as we?ll teach you everything you need to know for your role.

Ideally, you will have a keen interest in working in a customer service environment e.g. retail, hospitality and are motivated by working with people.

Our assessment centre process will focus on the following:

Customer First ? we care about our customers, communities and our colleagues more than anyone else and that?s what makes us special. We expect our graduates to embody the TC spirit of going above and beyond for our people

Communication?youmustbeabletocommunicatecomfortablywithasolidlevelofconfidenceasyou?llbedealingwithpeopleevery day, helping and supporting them to give customers a truly world-class travel experience

Collaboration?with ambitions as big as ours, we need colleagues that are truly connected, committed and passionate about what we?re doing, together as one team. We want team-players who will put our mission and vision first and work tirelessly together to make our goals as reality

Resilience ? you must be able to remain calm under pressure and can adapt to change easily. We?ve had an interesting 16 months in travel due to the pandemics you must be able to adapt easily to the challenges that come your way

Digitally Driven ? we?re continuing to evolve as a digital first business so you must be comfortable dealing with technology. We?ll teach you how to use our systems and tools but working digitally is an important part of the role that you?ll need to shine at

Growth Mindset ? we?ll provide a platform for our people to be the best and you must be comfortable to seek learning opportunities and challenges to help you push beyond your limits, as it?s outside your comfort zone where all the magic happens.

What will you get in return?

You?ll get a truly life-changing experience that helps you establish yourself at a leading travel business with real-life experience working on projects and tasks that make a difference to our customers and our business. In addition to this, you?ll be paid a competitive salary as well as a host of other benefits.

Application closing date is Friday 20th August 2021 with an assessment centre following shortly afterwards.

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