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Temporary Customer Service Representative x2 Full Time

at Triumph Consultants Ltd Cardiff in Cardiff (Published at 27-07-2021)

What's involved with this role:

To understand, support and advise a wide range of customers making enquiries regarding all Council services through multiple channels of access. You will be responsible for resolving a high level of calls at the initial point of contact. Key Responsibilities:
  • To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.

  • To listen patiently, to empathise with the customer?s situation and convey a genuine desire to help and support.

  • To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.

  • To work with current and emerging technology to enhance customer contact services.

  • To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

?Essential Requirements? ? Please check to ensure that your CV addresses the following items:
  • Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.

  • Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.

  • Your availability to work either immediately, or at short notice.

  • A sound working knowledge of using software within a MS Windows (or similar) environment.

  • Skills & Abilities:
    • Keyboard skills demonstrating speed and accuracy whilst in a MS Windows (or similar) environment.

    • Ability to work as part of a team, demonstrating a willingness to assist others and a commitment to meeting Team, Directorate and Corporate objectives

  • Analyses what the customer truly wants/needs taking all relevant factors into account and arriving at logical conclusions.

  • Strong IT skills including Microsoft packages

Other preferable/desirable details to include on your CV, if applicable:
  • Any local authority/public sector experience

  • Any relevant qualifications held or being studied for

ALD If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:

Job Ref: Cardiff RQ436867

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the ?Essential Requirements? listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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