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Senior Technical Support Officer Full Time

at Royal Voluntary Service Cardiff in Cardiff (Published at 27-07-2021)

Home-based (with occasional site visits throughout the UK)

Together we can make a real difference

Belonging to the Royal Voluntary Service community means inspiring volunteers to support the nation?s health and wellbeing. It means tackling the most pressing social issues in a workplace full of opportunities.

Through the gift of voluntary service, our volunteers provide much-needed support for over-stretched public services. They work at scale in the NHS, freeing up staff to dedicate more time to patient care and within communities to give practical help and support to people when they need it.

Our people are a welcoming team of individuals from every background who support one another to be their best. They are also some of the country?s most compassionate and dedicated people who step forward to help make society better connected and more inclusive ? where everyone can thrive.

We?re currently looking for a Senior Technical Support Officer to join our team on a full-time basis working 35 hours per week.

The Role

As a Senior Technical Support Officer, you will take responsibility for our technical solutions and services.

Reporting to the Technical Support Team Lead, you will gain and maintain specialist knowledge of our organisation?s technical infrastructure whilst delivering industry-standard technical solutions.

You will act as the first point of contact for specific systems and provide BAU support across our organisation on a daily basis.

Your role will also involve:

  • Developing and supporting key technical and infrastructure systems

  • Installing and configuring computer hardware and applications

  • Supporting the roll-out of new systems and tech

  • Ensuring the security of the network, infrastructure and data

  • Providing backend server support

  • Troubleshooting system and network problems


Interested? If so, you will need:

  • Experience of working within a similar IT environment

  • Experience of managing virtual server architecture using VMware or Hyper-V

  • A proven background in Windows Server administration ? 2012 R2, 2016, 2019

  • Experience of working within a fast-paced organisation, supporting a diverse busy team and managing a varied workload

  • The ability to drive and the willingness to travel as required for the role


The ideal Senior Technical Support Officer will be educated to degree level in a related discipline, or with a similar level of experience, ideally with recognisable IT skills or qualifications. Knowledge of ITIL Service management would be highly beneficial, as would experience of implementing Microsoft cloud security services such as SSO, Intune, MFA and Conditional Access.

Applicants should be aware that the post will only be offered to successful candidates subject to pre-employment checks. This may include a criminal record check.

Why you should join our team

We?re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from the following:


  • A salary of £30,532.34 per annum

  • An employee assistance helpline

  • Potential flexible working

  • A great pension scheme

  • 25 days? holiday plus paid statutory Bank Holidays


Join Royal Voluntary Service and together we can change lives, change communities and change society.

How to apply

If you think you?d succeed as our Senior Technical Support Officer, please select the apply button shown to be brought through to the application process.

The closing date for applications is the 9th August 2021.

We reserve the right to close this vacancy early should sufficient applications be received.

This is a full-time role working 35 hours per week, Monday to Friday, some out of hours working may be required. Some weekend support will also be required on a rota basis.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Other organisations may call this role Senior Technical Support Officer, IT Support Analyst, Technical Support Analyst, Helpdesk Support Engineer, Service Desk Analyst, Service Desk Engineer, or Technical Support Advisor.


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