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Head of People Full Time

at The Wallich Cardiff in Cardiff (Published at 24-07-2021)


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich?s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The People Team sits within the People and Talent Directorate and is responsible for providing people centered, psychologically informed support services to the organisation, utilising a partnership approach to deliver the best possible outcomes for all. The People Team is directly responsible for all aspects of employee relations, health and wellbeing and reward and recognition, working closely with the wider People and Talent teams on shared areas of interest and key stakeholders across the organisation to ensure everyone receives the best service possible before, during and after their employment with The Wallich.

Purpose of Role

To be responsible for the strategic and tactical delivery of People Services across the organisation and for providing strategic oversight of all People activities, ensuring that there is linked working between the People and Talent divisions and stakeholders across the whole organisation, and that all activities are consistently aligned with organisational values and behaviours. Responsible for the day-to-day management of the People Partners, driving positive changes to People processes and procedures, ensuring that People practices are psychologically informed in approach and delivery.

This role is subject to a Standard DBS Check

No Agencies.

We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.

Main Duties, Responsibilities and Person Profile

1. To manage the strategic and tactical delivery of People Services, building and maintaining strong partnership based relationships with operational managers at all levels, ensuring proactive and positive solutions.

2. To contribute research, analysis and ideas to the development and implementation of the People and Talent strategy, with specific focus for leading on the People side of the strategy, working alongside the Director of People and Talent to ensure that People initiatives are appropriately integrated and aligned with strategic and business goals.

3. To lead on policy development and streamlining of People Solution processes, delegating People policy reviews to People Partners, and ensuring that all policies, procedures and processes in scope have a psychologically informed approach at their heart, whilst maintaining all statutory and best practice requirements.

4. To oversee all employee relations work being undertaken by the People Partners, ensuring a consistency of approach organisationally and that there is a partnership approach in place between the People Partnership Centre and managers, with an empathise on proactive early interventions to ensure swift positive outcomes.

5. To lead on the development and delivery of the Wellbeing strategy, linking with the Director of People and Talent to ensure organisational alignment, whilst overseeing implementation of actions via the People Partnership Centre, holding responsibility for all associated contract management (e.g: Occupational Health services, EAP etc.).

6. To lead on the continuous development and delivery of the Reward & Recognition strategy, linking with the Director of People and Talent to ensure organisational alignment, whilst working closely with the Talent team to ensure that R&R is contributing successfully to talent attraction and retention.

7. To provide reports as necessary to the Director of People and Talent, Chief Executive, Trustees and other stakeholders on People data, ensuring accuracy in data collection and recording, and in KPI reporting.

8. To ensure the effective utilisation of HR Information Systems to produce quality People data and information to support the business to make strategic, tactical, and operational decisions in an effective, cost effective and productive manner; working with the Business Systems team to pursue developments within the existing system, and to work with all within the People and Talent team to establish future system needs.

9. To be an integral member of the People and Talent team, helping to build an integrated team ethos where we strive to be the best we possibly can be, and to act as a role model across all departments in living The Wallich values, whilst working closely with all Partners and the wider team in ensuring that we are contributing to and leading on the organisation's Diversity, Equality and Inclusion commitments.

10. To deputise for the Director of People and Talent when required.


All role holders within The Wallich are expected to live the organisational values and to demonstrate throughout the work they do, and the manner in which they do it, these values. In addition, all role holders are expected to either be compliant with, or act as a role model for, organisational policies and requirements.

The Wallich values are:

Courageous ? We speak truth to power, we challenge ourselves and each other. We fearlessly pioneer new initiatives. We and our service users have the courage to drive change

Determined ? We will not stop. We will continue to strive to make changes, not only for our charity but for the people we support. We will not lose passion or focus, even when it?s hard.

Authentic ? We are genuine in our intentions, working on the front line with the people who need us. We walk the path alongside people and use peer experience to inform everything we do.

Compassionate ? At all times ? always. No matter how many times someone comes to us for help, we will listen, be empathetic and greet them with kindness.

Community ? Everybody deserves to belong somewhere. As a team we are family and we embrace partnership. We strive for inclusion and acceptance of those affected by homelessness.

Interviews to be held on 5th August 2021


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