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Contact Centre Agent Full Time

at Tenerity Portsmouth in Portsmouth (Published at 22-07-2021)

Here are a few reasons why our Contact Centre Agents / Customer Service Advisors enjoy working for us?

  • Competitive salary of circa £17,900 per annum

  • Full training and support throughout your career at tenerity

  • Subsidised Gym Membership

  • 25 days holiday

  • Free hot & cold drinks during your shift

  • Close to public transport links and local amenities

  • Up to 6% Company pension Scheme

  • Discounts & offers for tenerity employees

  • Free onsite parking

We are currently recruiting Contact Centre Agents to join our team in Portsmouth! Due to the ongoing Covid-19 crisis, we will be offering these positions on a work from home basis in the first instance.

When it is safe to do so, we will work within government guidelines to allow you to join our office-based team in Portsmouth.
Staff safety is our number one priority, so we have devised a great online training programme to help you get start in your new role. Our team of friendly trainers will be on hand to conduct online inductions and training sessions to ensure you feel supported in your new position.
This is a great opportunity for you to build your career and develop your skills as part of a fast-growing global company.
Full Time hours will be 37.5 hours per week 5x7.5 hour shifts between Monday and Sunday 0700-2300 (alternate weekends).

Part Time hours will be approx. 20 hours per week between Monday and Sunday 0700 ? 2300. Full time training will be required.
If you have the following skills or experience, then this could be the ideal Contact Centre Agent role for you?

  • Excellent verbal and written communication skills

  • Experience in a customer focussed role ideally within a call centre environment

  • Experience of handling complaints and managing customer expectations

  • A great team player with strong PC skills

This role is purely customer service and involves no sales! On a daily basis, you will be:

  • Handling enquiries over the phone

  • Identifying and proactively seeking to resolve and support the needs of every customer

  • Various administrative duties necessary to the role

  • Supporting with various product benefits including, theatre booking, cinema booking, gadget insurance and claims

Our Business

tenerity is a leading loyalty and customer engagement solutions company servicing 70 million consumers with approximately 3000 client & marketing partner relationships and over 40 years of experience.
We design, administer and fulfil loyalty and customer engagement programmes that strengthen and expand the value of relationships for brands around the globe, including many of the largest and most respected companies in the financial services, retail, travel, and telecom industries. tenerity has approximately 3100 associates in 19 countries.
tenerity is accredited with the Investors in People Gold Standard and Health and Wellbeing award.

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