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Clinical Support Team Administrators Full Time

at Norfolk & Suffolk Foundation Trust Ipswich in Ipswich (Published at 21-07-2021)

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we?d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require


Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.


It is important that you complete a formal application form as CV?s alone will not be accepted.

TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

The NSFT East Suffolk Police Triage Team, based within Suffolk Constabulary are looking for a highly motivated and enthusiastic part-time Administrator. This post is for 3-part days a week consisting of 5 hours per weekday. The days can be flexible; however, Monday is essential and a day at the end of the standard working week would be preferable. Working hours would need to be 12:00 till 17:00 or 13:00 till 18:00.

You will be primarily based at the Woodlands Unit within the Crisis Pathway administration team but will also be required to work at Landmark House and Martlesham Police Headquarters at times.

You will also work as part of the wider admin team at Woodlands and will be required to cover reception when the need arises.

Main duties of the job

This role will primarily be supporting the Police Triage Team who work alongside the Police on any 999 or 101 calls related to people with mental health problems across Suffolk and Norfolk. The Police Triage Team responds to a diverse range of referrals, advising and supporting the police in the decisions needed to ensure the public are supported in the safest and most person-centred way.

The post requires a confident, level-headed individual who can support a busy team in responding to changing priorities and delivering accurate work within tight deadlines.

As well as having a good standard of education, you should have recent administration experience and good typing skills. You must possess excellent time management , a positive approach and be able to remain calm under pressure. The ability to work on your own initiative and prioritise your own work is required, as is the capacity to be flexible and adaptable.

Working for our organisation


Benefits included with this role are:-

  • NHS pension

  • a comprehensive in house & external training programmes

  • career progression

  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)

  • staff physio service

  • gym membership

  • NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Please visit our Facebook and Twitter page @NSFTjobs

Detailed job description and main responsibilities

You will be provided with a full induction into the role with 1:1 training and regular support meetings and supervision. We have a genuine commitment to training and development with shared opportunities across the two Trusts. We are proud of our culture of honesty, team involvement, and ownership to both patient care and job satisfaction.

If you want to make a difference in people?s lives and change it for the better, we want you to be part of our fantastic team!

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Person specification

Previous experience

Essential criteria

  • Good experience and knowledge of working with databases

Desirable criteria

  • Knowledge of Trust electronic record system


Essential criteria

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level

Desirable criteria

  • Previous NHS Admin experience


Essential criteria

  • ICT skills including Microsoft

  • Excellent articulate communication skills

  • Experienced word processing and typing skills

Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).


FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures ? these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

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