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Call Centre Agent Full Time

at RAC London in London (Published at 21-07-2021)

As an Outbound Call Centre Agent, you can expect to be making outbound calls across numerous types of campaigns. Everything from straight forward renewals to pay-failed members, or leavers with the aim of getting them back on board with the RAC. You will do this by promoting features and the great benefits of being an RAC member along with providing an outstanding customer experience.

It takes a lot of rapport building and sometimes objection handling to ensure the right outcome for the customer and the business. It can be a tough gig, but if you?re the kind of person who relishes a challenge on a daily basis, it may be right for you!

To be successful in this role, we are looking for #orangeheroes who are comfortable at overcoming objections and working to targets under pressure. A sense of humour and diplomacy skills will certainly help you along the way! Being calm, empathetic and really understanding our customer?s needs; not to mention your expert product knowledge will help you to do the right thing by each and every person you speak to.

RAC offer a first class, comprehensive training programme with a dedicated Training team, Managers and Coaches all working together to enhance your skills and behaviours to ensure you become the best Sales Advisor. We also offer a fantastic career framework allowing everyone to progress within the ever-growing Business with solid support and a clear plan.

As with any key service provider, we need to be there when our customers need us. Therefore, you will be required to work Monday ? Friday between the hours of 10.00am - 8.00pm.

So, what are you waiting for?

We are looking for internal candidates only for this role, with 2x full time positions up for grabs and also 1x 12 month secondment. If you are looking to work within a great team that is full of brilliant people who are passionate about delivering excellent service ? you know what to do!

Apply now and we will be in touch

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