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Trainee Call Centre Agent Full Time

at Bristow & Sutor | Credit Style | Debt Recovery Plus Sheffield in Sheffield (Published at 19-07-2021)

As part of our ambitious growth plans, we are looking are looking to strengthen our team based from offices just north of Sheffield City Centre. Credit Style is part of the Bristow & Sutor Group ? employing over 500 people, in debt recovery, throughout the UK.
We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.


Working shifts between 8am to 8pm - Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts, don?t worry, full training will be provided!

Salary wise, you can expect a basic salary, during training, of £18,500 plus a monthly bonus based on your performance, giving you a realistic earning potential of £22,000 per year!

What can I expect the job to involve?

  • You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts

  • Handling difficult conversations in a sensitive and professional manner with customers over the telephone

  • Entering accurate records of conversations and payment agreements into a customer database

  • Following processes and guidelines regarding debt collection

  • Working in an open plan, contact centre environment ? achieving personal and team targets

  • Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around


What type of skills would I need to apply for this trainee job role?

  • Great verbal and written communication skills ? able to talk to and interact with people from all walks of life

  • Influence ? able to influence others to get things done, overcome difficult situations and conversations

  • Problem Solving ? find solutions or ways around a problem when it arises

  • Results Orientated ? likes to work towards objectives and targets, rewarded for your effort and results

  • Attention to detail ? record information accurately and right first time, spotting errors before they become problems

Other information:


  • £18,500 salary

  • Bonus

  • 30 days holiday (including bank holidays)

  • Retail discounts

  • Pension

This a full-time permanent role working 37.5 hours, based in our Sheffield offices (S3 postcode area)

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.

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