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1st Line Technical Support Full Time

at Pink Worm Recruitment Leicester in Leicester (Published at 15-07-2021)

Software Support Agent - 1st Line

This is a fantastic opportunity for a 1st Line Support Agent to join my clients winning team.

Role Overview:

  • Providing excellent customer support and resolving technical issues on first contact where possible via telephone, email or chat
  • Triaging calls
  • Data management; accurately updating customer information
  • Product knowledge
  • Show technical understanding and be able to explain how a product works on a technical level in an easy to understand way

About You:

  • Some experience of working in a IT/Technical support role
  • IT education background or work experience at any level
  • Ability to absorb and retain information quickly
  • Ability to build strong customer relationships via telephone and email
  • Excellent attention to detail and problem solving skills
  • Experience of using Salesforce would be a bonus!

This role would suit 1st Line Service Desk, Helpdesk or Support analyst, ideally with some software support experience

This role may suit someone working within the IT department of a school or education setting and looking for a new challenge.

Immediate interview and start for the right candidate

Location: Leicester Head Office

Salary: Dependant on experience and interview

Reference ID: 1stlinesupport

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year

COVID-19 considerations:
All interviews will be held via telephone/video call
Office working will only resume once it is deemed safe to do so.

Reference ID: 1stlinesupport

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year


  • Casual dress
  • Company events
  • Company pension
  • Life insurance
  • Private dental insurance
  • Private medical insurance
  • Sick pay


  • Monday to Friday
  • No weekends

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