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Welcome Desk Agent Full Time

at Marriott International, Inc London in London (Published at 15-07-2021)

Posting Date Jul 15, 2021
Job Number 21075035
Job Category Rooms & Guest Services Operations
Location W London, 10 Wardour Street, London, London, United Kingdom VIEW ON MAP
Brand W Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests? passions, providing insider access to what?s new and what?s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you?re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Boldly colouring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests? passions, providing insider access to what?s new and what?s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you?re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.


Rewards for work, benefits for your lifestyle


You?ll be supported in and out of the workplace through:


  • Discounts on hotel rooms and food and beverage across the company

  • Learning and development opportunities

  • Recognition programs

  • Wellbeing programs

What you'll do


This role has responsibilities, which include but are not limited to;


  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping/Style to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch Ambassadors as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

  • Be able to work in shift patterns in any time of the day.
  • Taking part in both Welcome Desk and Whatever/Whenever service.

  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests? service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.

What we're looking for?


  • Previous experience in Front Office is essential

  • Be able to demonstrate unique customer service skills

  • Passion for the hospitality industry

  • Able to work in a fast paced environment & remain calm under pressure

  • Previous 5 Start Service Brand/Experience is a plus

As per business needs and at the request of direct supervisor and/or management, the talent could be required to perform other tasks outside of those listed above.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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