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Outbound Customer Service Representative Full Time

at Interact CC Cardiff in Cardiff (Published at 13-07-2021)

Do you have a passion for Customer Services?

Do you have a helpful and caring personality?

Interact have a new inbound Customer Services campaign starting and we?re looking for competent and empathetic advisors to join our team. Although we are a company based in Richmond, Surrey, this role will require you to work from home. You will need a good Broadband connection, your own laptop or PC (Macs and Chromebooks are not permitted) with a working sound card in order to take calls from home.

We are looking for dedicated, positive and motivated people, to work full time. This will be a contract role with the potential to extend, supplying much needed support during a busy time with high call volumes. The role will involve the provision of outstanding levels of customer support, through verbal contact channels, on behalf of our Client.

Please be aware if you are currently furloughed we will be unable to employ you.

Who we are:

We at Interact are committed to changing the way people view the contact centre industry through offering a nice place to work, with a fun and nurturing environment, where we encourage learning, development as well as progression. We pride ourselves on being a small, friendly company whilst providing a high quality service for some of the world?s biggest and most recognisable brands. Our founders and senior managers have spent over 250 years working in the contact centre industry. It has led us to establish a set of principles to ensure maximum value for our customers and at the same time creating a working environment where everybody has the opportunity to flourish.

Role Requirements:

· Focused and organised individual

· Previous customer service / contact centre experience is preferred but not essential

· Ability to work from home

· Recruitment will be remote. Full training will also be given remotely

Systems and Equipment Requirements:

· Minimum Systems Requirements

o A laptop or PC (Windows Only - Please note that you are unable to work on Apple Macs or Chromebooks on this campaign)

o RAM: 4GB is sufficient

o A minimum of 10GB free hard drive space

· Operating System

o Windows 10 (Up to date)

· Minimum Speeds

o Upload Speed: 10Mbps

o Download Speed: 20Mbps

o Ping: 30ms

· The ?Bring Your Own? equipment required:

o Webcam ? integrated or separate

o A USB noise cancelling headset (we are happy to provide a list of suitable headsets for you to purchase if you are successful)

Hours:

· This is shift work with shifts spread across the week on a rotational basis covering 8am - 8pm Monday to Sunday

· We will confirm shifts with you on a weekly basis but some flexibility is required due to shifts in call volumes from week to week

This is a fixed-term 10-12 weeks contract, with potential to extend.

Please send your CV and covering letter and we will be in touch.

Contract length: 3 months

Job Types: Full-time, Temporary

Salary: £9.50 per hour

Benefits:

  • Work from home

Schedule:

  • 8 hour shift

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Work remotely:

  • Yes


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