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Trainee Telesales Agent Full Time

at Oodle Finance Manchester in Manchester (Published at 13-07-2021)

Oodle Finance is a top-tier FinTech in UK Motor Finance, leading in innovation, technology, automation, and delivering a customer centric product. 2020 is in our rear-view mirror and 2021 is shaping up to be very exciting here at Oodle! We have an exciting opportunity to join the brand new Manchester based Customer Sales Team.

The Role

As part of our consumer facing business, we are looking for Trainee Telesales Advisors! Ideally with some type of sales experience; retail/hospitality or any telephony customer service position.

You will be responsible for driving the customer journey by pro-actively responding to customer enquiries, supporting requests of updates to information, and working with the rest of the business to provide positive customers outcomes at every juncture. All interactions with Oodle customers are conducted with the highest standards and comply with regulatory requirements as well as working in an efficient, timely manner.

We are looking for someone who has,

A background in Retail or Hospitality, Customer Services or any Telephony based position.

Great customer service skills and can provide the best possible experience.

A strong initiative and the ability to work independently.

A target driven mindset, with a commitment to reach personal and team KPI's.

Knowledge of the car buying sector is an advantage!

Ability to talk clearly, negotiate wisely and the ability to stay cool under pressure.

A " winning " trait our customers cannot ignore!

We are open to customers 9am to 8pm and weekends till 6pm so teams need to be prepared to cover those hours (not all in one go however, we do value work life balance!). This role works shifts and may look like this;?a week of 9am-5pm shifts , then a week of 10-6 and then 12-8pm, with one weekend in 4 working 10am-6pm Saturday and Sunday (Time off in lieu for weekend work, or overtime rate maybe available.) We can be flexible on these if it fits the overall team needs.

NB As we are a company that looks after the financial security of its customers inline with FCA regulations we have a thorough applicant background check process, once an offer has been accepted we start this process. This includes Checks via DBS CIFAS and Employment and Credit history via Experian.

We are an extremely fun and outgoing team we value candidates who have a desire to get their hands dirty and hit the ground running as we bid to change the used-car industry. We work hard to provide a great place to work, and to look after our employees.

What we offer

Competitive Basic Salary& Bonus

Pension (9% non-contributory)

AXA Healthcare with Family cover

25 days holiday (plus bank holidays)

Full training and development.

  • Perks and other extras

Paid day off to Volunteer with our nominated charity

Complimentary Breakfast, Fresh Fruit, Diet Coke/ Coke, Great coffee!

Seasonal social events - including OodleFest our summer party.

Season Travel Ticket Loans

Rewards scheme

Mentoring scheme

Cycle to Work Scheme

LEAN IN - We hold our own Oodle Lean In group session remotely every month.

  • some perks are on hold due to COVID restrictions

About Oodle - A Top 100 Company to work for in UK - 2020 & 2021

Oodle Car Finance is changing the way people buy cars, by putting our customers' needs front and centre of the biggest retail market in the UK. We are bringing the used-car market bang up to date by building modern, digital, retail processes around what the customer needs. Although we primarily provide loans for our customers and link them up with some of the UK's best car dealers (in one rapid, blink-and-you-miss-it, digital procedure), that is just the start. Our goal is to make buying a car as easy as buying a t-shirt on Amazon. With a glove box full of powerful algorithms (and investment from some of the world's most reputable financial institutions) we have been building and developing a customer-first, fully integrated digital retail experience inspired by Amazon's one-click model. We're not quite there yet, but with our proprietary loan technology, machine learning, and Big Data infrastructure, we're shooting for the stars.

To help us achieve our ultimate mission to create a best-in-class consumer experience - where our customers reap the benefits - we are looking for exceptional individuals to join our team. Everyone at Oodle has an input on how we develop and how we change the game. We need outstanding people with buckets full of energy, desire, curiosity and a can-do attitude to thrive in a fast-paced and fun environment.

If this sounds like something you'd want to be part of, we'd love to hear from you. Upload an up to date CV and a Kick-ass cover letter.

Please do visit the Oodle website and check out our Linked In Life page to see what we get up to at Oodle !!

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