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PIE Operational Development Facilitator Full Time

at The Wallich Cardiff in Cardiff (Published at 10-07-2021)


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich?s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

At The Wallich, we strive to create psychologically informed environments (or PIEs) for our service users to successfully engage with services ? taking into account their history and experiences prior to engaging with us.

We recognise that people experiencing homelessness disproportionately tend to have had adverse childhood experiences (ACEs) or trauma.

Unresolved trauma will shape someone?s view of the world. Their behaviour, which is often a trauma reaction, is usually labelled as complex or multiple needs.

However, just because someone has experienced trauma in their past, they should not be defined by this, but it should be considered by services, and taken into account when offering support.

Healthy relationships are key to recovery from trauma and following a PIE approach puts relationships at the centre of what we do.

The five key areas to consider within a PIE are:

Psychological awareness

The level of ?understanding? needed by a service of its participants, possibly guided by a specific psychological model. We use the Trauma Informed Care model.

Staff support and training

Our staff are supported to become more confident and resilient. Training should always be ongoing and sufficient for the service.

Spaces of opportunity

The places interaction occurs and how these can be used to help engagement. This includes the physical environment people receive support, the external surroundings and the wider networks.

Learning and enquiry

A focus on continuous development and improvement within a service and organisation, that can feed into the wider learning of the sector.

The 3 Rs (Rules, Roles & Responsiveness)

The practical day-to-day procedures of a service, how psychologically informed these are, or can be.

There are also two all-encompassing areas that run through a PIE, which are:


The work done under each of the five areas should support the fostering and building of trusting, healthy relationships for all participants.

Reflective Practice

Embedding reflection through all areas ensures a culture of enquiry and a focus on what is working.

Purpose of Role

To assist the PIE Operational Development Manager in embedding PIE across the organisation by facilitating reflective practice sessions for project teams and internal departments across the organisation. To support projects to produce reflective self-assessments, implement PIE action plans and monitor their progress.

This role is subject to an Enhanced DBS check.

Previous applicants need not apply.

No Agencies.

We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.

Main Duties, Responsibilities and Person Profile


1. To facilitate regular reflective practice sessions with project teams and internal departments across the organisation.

2. To work in partnership with all projects in order that they may produce complete and robust, distance travelled self-assessments as required.

3.To support all projects and wider organisational departments to have a consistent understanding of PIE/ TIC, including the aims, objectives and rationale of any action plans, policy, or procedure changes.

4. To assist the PIE ODM to facilitate a cross-organisational PIE Steering Group to develop and evaluate The Wallich?s PIE delivery.

5. To assist the PIE ODM and the People & Talent team, to provide relevant training to individuals or project teams as required.

6. To assist PIE ODM to collate and produce reports for projects, senior management, organisational Directorship, Chief Executive, funders, stakeholders, and external partners

7. To embrace a culture of learning and enquiry by undertaking relevant reading and research on the ongoing development of PIE, including attendance at relevant networks or forums, and educating colleagues

8. To assist the PIE ODM with sharing best practice, challenging existing policy and influencing change among partners, stakeholders and funders

9. To offer guidance and support to projects experiencing challenges with embedding aspects of PIE or TIC

10. To undertake other duties within the remit of the post as requested by the PIE ODM


All role holders within The Wallich are expected to live the organisational values and to demonstrate throughout the work they do, and the manner in which they do it, these values. In addition, all role holders are expected to either be compliant with, or act as a role model for, organisational policies and requirements.

The Wallich values are:

Courageous ? We speak truth to power; we challenge ourselves and each other. We fearlessly pioneer new initiatives. We and our service users have the courage to drive change.

Determined ? We will not stop. We will continue to strive to make changes, not only for our charity but for the people we support. We will not lose passion or focus, even when it?s hard.

Authentic ? We are genuine in our intentions, working on the front line with the people who need us. We walk the path alongside people and use peer experience to inform everything we do.

Compassionate ? At all times ? always. No matter how many times someone comes to us for help, we will listen, be empathetic and greet them with kindness.

Community ? Everybody deserves to belong somewhere. As a team we are family, and we embrace partnership. We strive for inclusion and acceptance of those affected by homeless.

Please can candidates make reference to the requirements of the Job description, particularly the person spec in their cover letters.

The full description is attached.

Interviews are taking place on 20 July 2021.


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