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Temp Senior Telecare Service Officer x4 – Contact Centre Full Time

at Triumph Consultants Ltd London in London (Published at 04-07-2021)

What’s involved with this role:

Enhanced DBS disclosure required Working 13 hour shift with 1 x hour unpaid lunch, working 3 x shifts week. Working nights, weekend and evening shifts. You will need to be able to demonstrate at least 12 months recent experience of working with vulnerable people in their homes or similar experience in a customer services/ social care setting, either paid or voluntary. The roles are based at a Contact Centre working as a Telecare Support and Response Officer. There is also one Specialist Installation Officer role. For the Response Officer and Installation Officer roles you will also require a FULL and CURRENT driving licence and Disclosure and Barring Service checks. For the Installation Officer role, you will also need to be able to demonstrate the ability to test and programme equipment as well as carrying out Installations that may require the use of power tools and stepladders in clients homes. There are both day and night roles available. An excellent understanding of the needs of vulnerable people is essential. NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

?Essential Requirements? ? Please check to ensure that your CV addresses the following items:

  • Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.

  • Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.

  • Your availability to work either immediately, or at short notice.

  • Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

  • Minimum of 12 months recent telecare services experience in a similar role, or context and ideally within a public sector organisation

  • Ability to fulfil the technical requirements of the role

  • Specific Knowledge requirements:
    • Jontec answerlink call monitoring system

    • Chad mosaic application

  • Strong IT skills including Microsoft packages

  • ***Qualification details and all experience/skills relevant to the job role to help support your application (and help us to help you!) ? please give full details within your CV document.

Other preferable/desirable details to include on your CV, if applicable:
  • Any local authority/public sector experience

  • Any relevant qualifications held or being studied for

N If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Southwark 5178863

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the ?Essential Requirements? listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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