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Customer Support Administrator Full Time

at Mettler Toledo Leicester in Leicester (Published at 28-06-2021)

About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Our Opening and Your Responsibilities


Order Entry: Prompt and accurate inputting of customer orders.

  • Log and distribute orders, prepare orders for order entry, checking price and part numbers

  • Create an order in SAP to match the customers purchase order and/or follow up from an official quote


After Sales

  • Arrange credit/debit notes, returns authorisation notes & invoice queries of existing and new accounts across all sales divisions

  • Resolve/expedite customer complaints promptly and efficiently. Instigate preventative action as required to prevent further occurrence

  • Monitor the progress of orders with SAP
  • Improving delivery dates


Inbound phone calls

  • Answer calls in a timely & professional manner
  • Deal with customer phone enquiries on day of receipt or provide SLA if this is not possible
  • Use questioning skills to establish where the call needs to be transferred to where necessary
  • Provide 1st call resolution whenever possible


Internal communication

  • Work closely with finance, order fulfilment and UK Logistics and European Hub, to maintain customer satisfaction and speed of delivery


Other

  • Administration duties, filing, handling post, archiving
  • Assist with the booking of regular recycling collections
  • Run daily reports & take any necessary actions
  • Support the Purchasing department
  • Any other reasonable requests


What You Need to Succeed


  • Excellent customer service

  • Strong attention to detail

  • Experience in Excel & Outlook
  • Knowledge of SAP desirable

  • Strong team player

Our Offer to You

  • Contributory pension scheme
  • BUPA health cover
  • MY.MT - discount on major retailers
  • Sports and Social club

Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.


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