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Bank Network Analyst Full Time

at JPMorgan Chase Bank, N.A. Bournemouth in Bournemouth (Published at 27-06-2021)

CIB DPS - Network Management - Cash Network Performance Manager - Associate

Network Management is a global function within the Digital & Platform Services (DPS) of the Corporate and Investment Bank (CIB). Network Management's primary purpose revolves around the selection and monitoring of a network of institutions who provide cash and securities services to multiple lines of business within the CIB. The network of providers includes banks, sub-custodians, payment systems, central counterparties, securities depositories and cheque clearing systems. The group is based in a number locations around the globe and is made up of teams which include Network Managers, Network Performance Management, Network Client Consulting and Network Oversight, Regulatory & Legal.

The Performance Management team is accountable for ensuring that service standards agreed with agents are adhered to at the highest level. Their role is to partner with Operations and the agent network to ensure optimal service delivery, enhancements and to manage operational risk.

Roles and Responsibilities:

  • Responsible for proactively improving agent performance and service delivery, seeking opportunities for service enhancements and coordinating changes.
  • Building a network of contacts internally and externally with the firm's network of agents and market infrastructures to drive change and resolve issues.
  • Accountable for investigating and resolving escalated enquiries & service issues, working closely with the Network Manager and internal operations team.
  • Conducting service reviews, ensuring delivery of high quality reports accurately assessing operational risk.
  • Proactively leveraging data insights and thematic analysis to manage agent performance.
  • Understanding of line of business operational needs and ensuring the management of service level agreements between the firm and the agents in the network.

  • Participating in regional or global projects requiring information from agent banks and FMIs.

  • Responsible for the incident management process in conjunction with the Network Manager covering the agent or market concerned.


  • Excellent operational knowledge of cash related products and internal operational processes.

  • Excellent understanding of Wholesale Payments include FX, CLS, ACH and other cash related products.

  • Strong team player with aptitude for risk management and control standards.

  • Ability to build working relationships with operational teams, Network Manager and business partners covering cash products.

  • Excellent communication and analytical skills with a high attention to details.

  • Ability to influence and negotiate while managing challenging situations.

  • Effective project management skills, ability to contribute to enhancements in processes, controls, and systems.

  • Motivated self-starter, with the ability to pick up and learn new skills and knowledge quickly.

  • Ability to make informed, balanced decisions to shape and influence successful outcomes for J.P. Morgan.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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