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Front of House Assistant Full Time

at Total Fitness Kingston upon Hull in Kingston upon Hull (Published at 17-06-2021)

At Total Fitness, we are made of more. We provide more ways to get fit, stay in shape, and more support to keep our members focused. Our 16 health clubs across the North of England and Wales provide a full service fitness offering; guided by our knowledgeable and supportive fitness teams, we work hard to meet the individual needs of our members.

We began in 1993 with a strong belief that everyone is better fitter, and our belief is stronger than ever today. We know that true fitness needs variety to keep workouts fresh and engaging, that?s why our large health clubs offer a range of facilities to stay fit- extensive gym floors, three swimming pools, over 70 classes a week, indoor running tracks, ladies only gyms and family facilities. Variety provides our members a route to all-encompassing fitness that lasts longer than a one off spin class.

Over 600 staff, with support from our fitness partners, deliver our purpose daily to over 95,000 members.

We?re made of more, because you are.

This position is a combined role, which acts as a central point for members to contact you as well as providing a service in our Cafe. When we say Cafe, we're not expecting you to be 'Jamie Oliver' but we are looking for someone who can find their way around a kitchen and be polite and friendly with our members! You will be the first point of contact for members to deal with members and business enquiries in a polite and friendly manner and to ensure that they are actioned accordingly. As well as this, you will be taking orders and catering simple food menus to high standards and ensuring time management is met when serving customers. You will need to have a cleaning cloth handy, as we like our members to sit and dine in clean and tidy environment.

What does the role involve?

· We are looking for someone available in the week but also weekends working 26 hours part time

· Provide excellent customer service to our members

· To ensure that daily, weekly and monthly cleaning is completed in line with company standards, assisting with other areas as directed by the Management team

· To prepare well presented food for our members

· To clear and tidy eating surfaces, ensuring that a high standard of cleanliness is maintained

· To answer the telephone within 5 rings, in a friendly and professional manner, following the set procedure and to direct the call as efficiently as possible to the correct extension

What are we looking for?

· The ideal candidate we are looking for to join our team is:

· Fun and friendly person

· Excellent communication skills

· Customer focused

· Ability to deal with members in a polite and professional manner

· Ability to cope under pressure

In return we will offer you:

· Training and development opportunities that will enable you to advance as far as your talent and determination will take you

· Free membership for you and a loved one plus 2 discounted memberships for partners, family members or friends

· Workplace Pension Scheme

· Discount on retail and cafe products

· 28 days holidays including public/bank holidays (pro-rata for part-time staff)

If you are interested, then don't waste any time and apply now!

Part-time hours: 26 per week

Job Type: Part-time


  • DBS Application (preferred)

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