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LMS Customer Support Agents Full Time

at NHS Professionals Oxford in Oxford (Published at 17-06-2021)

Calling all Customer Support Agents!!!

Oxford University Hospitals (OUH) is a world-renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. They became a Foundation Trust on 1 October 2015 and believe that this will enable them to work more effectively in partnership with their patients and their local community to provide high quality healthcare.

They provide a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training, and research.

Would you like to be part of a Trust that value, recognise and celebrate staff members? Who work as a team to provide a high-level service? If yes, Oxford University Hospitals is the place for you.

We have 2 full time temporary placement opportunities available for LMS Customer Support Agents (Learning Management System). You will be based predominantly working from home but you should be able to work at Cowley if required. These roles are starting ASAP for 4 months.

The working pattern is Monday-Friday for 37.5 hour week 9am -5pm (hours can be negotiable).

This is a Band 3 role paying £10.81 p/h.

Please note to be considered for this role you must have knowledge MS Office programs and Outlook.

The main purpose of this role is to support the implementation and ongoing use of the My Learning Hub LMS System by providing advice and resolving issues for Learners and Managers. Training will be provided on LMS system.

Responsibilities include:

· Log into the Oxford Universities Hospitals Helpdesk system to review My Learning Hub queries.

· Ensure common queries are referred to Oxford Universities Hospitals the support channels ? the Oxford Universities Hospitals intranet and Yammer ? and close them.

· Resolve non-standard queries where possible and close them.

· If non-standard queries cannot be resolved, raise them with the Learning Management System team and / or Manager for help.

· Spot emerging issue trends in the Helpdesk system and raise them with the wider team, suggesting recommendations.

· Undertake regular activities related to My Learning Hub as required e.g. uploading non-permanent staff.

· Provide advice to users with ?admin? related access to help them more effectively and efficiently use the My Learning Hub system.

What we are looking for:

· Partly or completely finished an Undergraduate Degree

· Customer Service Experience

· Excellent communicator

· MS Office experience

· Analytically minded

· Strong organiser

· Strong attention to detail

· Ability to work independently and within a team

In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: ?

· Competitive Pay Rates - work this week, get paid next week!

· First choice of placements at over 50 NHS Trusts in England

· Dedicated consultants

· Flexible working options

· Free DBS and free training

· Build holiday allowance

· Support when you need it ? 24/7 365 days

· Stakeholder pension scheme

Who are NHS Professionals?

NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.

Working through the NHSP bank means Trusts don?t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS.

Register today for various flexible working options and long-term placement opportunities.

We look forward to hearing from you soon.


Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Reference ID: 41922 & 41923

Contract length: 4 months

Job Types: Full-time, Temporary

Salary: £10.81 per hour


  • Company pension


  • 8 hour shift
  • Monday to Friday


  • Certificate of Higher Education (required)


  • customer service: 1 year (required)

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