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Customer Service Advisor Full Time

at XLN Telecom Sheffield in Sheffield (Published at 12-06-2021)

XLN are one of the fastest-growing, most highly decorated young companies in the UK - and our success has recently been recognised by the prestigious Best Companies to Work For (2020)

Founded in 2002 we have so far won over 100 awards for the service we deliver to our business customers, we do this by ensuring we have UK only call centres & answer all calls within 3 rings, resolving 90% of enquiries on the first call. Our customers can?t afford to wait ? and with XLN, we make sure they don?t have to.

We provide you with world class training and support so that you have all the tools necessary to be successful. You have control of your own career, learning new skills and different areas of the business as you develop.

If this sounds like a company you would be proud to work for then read on ?.

The Role:

As a Customer Service Advisor within our account management team you will be the first line of support for the thousands of businesses that depend on our services. You will always look to go above and beyond, while being able to identify other ways XLN can help the business with additional products or services.

  • Handling inbound calls to maintain & grow the client relationship

  • Promoting the full range of products & services available on every call

  • Delivering world class service

  • Taking ownership & responsibility for enquiries and resolving any issues

We?re looking for people who:

  • Enjoy working in a fast-paced, sociable, fun environment

  • A confident communicator who can not only recognise sales opportunities but also capitalise on them!

  • Passionate individuals with the willingness to take ownership of the call

  • A team player who works well with others

What we offer:

  • Competitive salary with achievable bonus (£500 per month!)

  • State of the art offices in a desirable city centre location

  • Attractive working hours- Monday-Friday (9:00am ? 6:00pm) with 1 in 3 Saturdays and no Sunday work!

  • The best on-site facilities in the city ? we?re proud to announce we have recently been named in the top 5 places to work in Sheffield!

Come and see for yourself how we do things here at XLN ? apply now and now and one of our team will be in touch!

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