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Outpatient Receptionist / Call Centre Clerk Full Time

at Chesterfield Royal Hospital NHS Foundation Trust London in London (Published at 11-06-2021)

An opportunity has arisen for a Permanent Full Time vacancy as an outpatient call centre clerk/ receptionist.

The successful candidates must be customer care focused, with exceptional communication and interpersonal skills to welcome patients attending outpatient clinics and directing them efficiently to the correct department.

Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated follow up clinics.

The post holders will be given full training to enable them to work in different reception areas covered by the central team including a busy call centre.

The standard hours of work are 08:00 ? 18:00 Monday to Friday with a 1 hour lunch break, but the hours of work are flexible.

To provide a professional front of house and telephone service.

To meet the needs of all service users and take into account special requirements including communication impairments.

To receive and process paper reconciliation slips efficiently and quickly whilst helping to maintain National and local standards.

To input and update the Trust?s PAS system, ensuring accurate patient computer records are maintained whilst achieving a high standard of data quality.

To arrange outpatient appointments in accordance with the agreed booking rules.

To keep up to date with organisational changes in order to provide a responsive and efficient service.

Maintain strict confidentiality at all times, relating to staff, patients and the Trust's operations.

Be adaptable to work across the Choice & Access service which includes New Appointments, Admissions Planning and Outpatient Reception.

Supporting our vision and values

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.

As members of staff we will always:
Show COMPASSION ? treating our patients and colleagues with consideration, kindness and respect

Aim for high ACHIEVEMENT ? providing excellent care, safe services, high standards and a positive experience every time

Foster RELATIONSHIPS ? being socially responsible, working openly and honestly with our patients, staff, partners and communities to improve what we do

Create the right ENVIRONMENT ? providing the tools and equipment that support a modern, eco-friendly, clean and safe environment


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