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Inbound Claims Advisor Full Time

at Policy Expert London in London (Published at 10-06-2021)

What we can offer

  • Competitive salary
  • Access to professionally recognised qualifications with the Chartered Institute of Insurance.
  • Vibrant working atmosphere - check out our Glassdoor to see what our employees say about us!
  • Focus on health and well being
  • Free lifestyle discounts

Contract: Permanent, Full Time (37.5-hours per week)

Location: Euro Hub, just outside of Motherwell (free onsite parking is available)

Is Policy Expert the right place for you?

Policy Expert is one of the fastest growing insurance providers in the UK and our dedicated, hardworking team put customer service at the heart of everything we do which we are proud to say has resulted in policy expert being rated #1 Home insurance provider on reviewcentre.com Since 2013.

We are avid investors in people, as such we are proud of having a score of 4.9 out of 5 stars on Glassdoor (voted by our employees).

Who are you?

You will be a highly motivated individual who has the ability and determination to consistently achieve on targets set. An effective communicator, you will have a proven track-record of combining strong product knowledge with excellent communication skills to assist with all our customer?s needs at the first point of contact.

You will have a customer centric approach to every call with the ability to listen and adapt your approach to effectively respond to that individual.

As one of the fastest growing Insurers in the UK, you will enjoy a fast-paced environment and thrive in a forward thinking culture. You will be solution focused individual who always seeks to find a logical solution to help our customers and enjoy working within a supportive team environment.

You will like working in a regulated environment and excel working in an evolving business with the ability to adapt to change.

What you?ll be doing

You will be providing an industry leading, customer-focused and professional service to our customers while delivering and exceeding customer-centric and key performance indicators (KPIs). You will support customers in their queries, championing the Policy Expert brand through both inbound and outbound calls, online communication providing a top-level service to all Policy Expert customers.

The Role will be to act as the first point of contact for customers when they notify a claim against their policy, establishing the facts around the claim, appointing damage management /initial mitigation, and generating a basic report. This role is vital for ensuring the customer requirements and expectations are understood and provide guidance to customers on key components of the product, helping customers to make decisions to protect claims cost.

Job Types: Full-time, Permanent

Salary: £21,000.00-£23,000.00 per year

Additional pay:

  • Performance bonus


  • Casual dress
  • Company events
  • Employee discount
  • On-site parking
  • Referral programme
  • Store discounts
  • Wellness programmes


  • 8 hour shift
  • Monday to Friday
  • Weekends

Work remotely:

  • No

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